Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Skills
Languages
Timeline
Generic

Lilia Poghosyan

Glendale

Summary

1. Highly organized Front Desk receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

2. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

3. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

4. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

5 Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

6. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

7. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Receptionist Administrator

Elite Dental Group
Glendale
05.2024 - Current
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Supported office security by following safety procedures and controlling access via reception desk.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Performed data entry and other administrative tasks to support departments.
  • Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
  • Ordered office supplies as needed and maintained inventory records.
  • Ensured that reception area is kept safe at all times by monitoring security cameras.
  • Scheduled maintenance visits for office equipment such as computers or printers.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Maintained reception area cleanliness and tidiness.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Applied protective coating of fluoride to teeth during dental procedures.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Ordered supplies necessary for daily operations of the practice.
  • Educated patients on proper oral hygiene techniques and habits.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Updated patient records with new data and treatment information.

Front Desk Receptionist

Lilit Baltaian MD , Dr Office
02.2024 - 05.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Compiled and prepared reports and documents as requested.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Scheduled and confirmed appointments for clients and staff.

After-School Teacher

Glendale Unified School District
02.2023 - 02.2024
  • Enhanced student safety by effectively supervising and monitoring after-school activities.
  • Developed strong relationships with students and parents, creating a supportive and welcoming environment.
  • Improved student behavior by implementing clear expectations and consistent consequences for misconduct.
  • Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
  • Managed emergency situations calmly, ensuring the well-being of all children in the program.
  • Communicated effectively with parents about their child''s progress and concerns, fostering open dialogue between families and providers.
  • Created a clean, organized environment that encouraged learning by keeping materials accessible to students at all times.

Receptionist Administrator

Homenetmen Ararat Chapter
08.2023 - 09.2023
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Permit Technician

Glendale City Hall , Building And Safety.
07.2021 - 04.2022
  • Assisted in developing educational materials for applicants, clarifying complex regulations and processes for easier understanding.
  • Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
  • Collaborated with other departments to address complex permit scenarios, ensuring compliance with all relevant regulations.
  • Participated in training sessions to stay current on industry trends, best practices, and changes in code requirements.
  • Assisted the building department in preparing inspection reports, coordinating scheduling, and providing accurate documentation for each project.

Writing Resumes , Online

Writing Resumes
01.2019 - 02.2019
  • Enhanced clients'' job search success by crafting tailored and impactful resumes.
  • Transformed outdated resumes into professionally designed documents aligning with modern standards.
  • Developed strong relationships with clients through personalized consultations, resulting in a better understanding of their career goals and objectives.
  • Increased client satisfaction by providing exceptional customer service and timely responses to inquiries.
  • Provided professional guidance on job search strategies and interview techniques to maximize clients'' chances of securing employment opportunities.

Education

High School Diploma -

Glendale High School
Glendale, CA
06.2022

No Degree Yet -

Glendale Community College
Glendale, CA

Skills

  • Mail distribution
  • Mail Sorting
  • Front Office Management
  • Customer Service
  • Project Management
  • Supply Management
  • File Management
  • Call Routing
  • Office Organization
  • Office Administration
  • File Organization
  • Guest Relations
  • Administrative Support
  • Technical Support
  • Issue handling
  • Problem-solving skills
  • Time Management
  • Appointment scheduling
  • Meeting support
  • Office equipment maintenance
  • Maintenance tracking
  • Reception area maintenance
  • Meeting coordination
  • Payment collection
  • Facilities management
  • Call handling
  • Guest relations
  • File organization
  • Visitor assistance

Accomplishments

  • Resolved the product issue through consumer testing.
  • I achieved the bilingual award with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

4,5,5

Skills

Languages

English
Professional
Armenian
Professional
Russian
Professional

Timeline

Receptionist Administrator

Elite Dental Group
05.2024 - Current

Front Desk Receptionist

Lilit Baltaian MD , Dr Office
02.2024 - 05.2024

Receptionist Administrator

Homenetmen Ararat Chapter
08.2023 - 09.2023

After-School Teacher

Glendale Unified School District
02.2023 - 02.2024

Permit Technician

Glendale City Hall , Building And Safety.
07.2021 - 04.2022

Writing Resumes , Online

Writing Resumes
01.2019 - 02.2019

High School Diploma -

Glendale High School

No Degree Yet -

Glendale Community College

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Lilia Poghosyan