Carolina Rodriguez
Toronto,ON
Summary
Results-oriented Supervisor with a proven track record of guiding teams and driving performance to achieve organizational success. Known for quick thinking and adept problem-solving skills that contribute to seamless operations and effective conflict resolution. Well-versed in process improvement methodologies and skilled in inventory control to optimize efficiency and cost-effectiveness.
Passionate about providing exceptional customer-centric service and driving sales. Thrives on representing a brand and is dedicated to delivering outstanding results while building meaningful relationships through effective communication and networking.
Overview
7
7
years of professional experience
Work History
Head Server
Liberty Soho (A Ruby Soho Brand)
01.2023 - Current
- Chosen as Lead Server/Supervisor to open new Soho Brand called Liberty Soho in Liberty Village, Toronto.
- Helped with hiring of 90+ Waitresses/Waiters, Support Staff, Bartenders and Kitchen Staff/Security and build brand awareness and culture
- Evaluated employee performance and coached and trained to improve weak areas.
- Provided daily server supervision during service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
BAR Representative
JTI
06.2022 - 06.2023
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Prospected new accounts and created relationships to close new contracts between venues and JTI.
- Generated new leads through networking and attending industry events.
Head Server/Supervisor
Ruby Soho Bar
01.2020 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Opened and closed the venue, and provided oversight management on 2-3 nights/week.
- Responsible for importing business sales to Excel, and improving sales/upsell to patrons.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Operations Lead
Lululemon
01.2017 - 01.2020
- Managed and allocated staff and material resources to meet production goals.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Education
Bachelor of Applied Science - Justice Studies
University of Guelph
Guelph, ON04.2021
Diploma - Community And Justice Services
Humber College
Toronto, ON04.2021
Skills
- Excellent communication
- Strong team player
- Self-motivated
- Time management
- Complex conflict resolution
- Supervising employees
- Guest satisfaction
- Mentoring
- Scheduling and coordinating
- Bilingual (Spanish)
Timeline
Head Server
Liberty Soho (A Ruby Soho Brand)
01.2023 - Current
BAR Representative
JTI
06.2022 - 06.2023
Head Server/Supervisor
Ruby Soho Bar
01.2020 - Current
Operations Lead
Lululemon
01.2017 - 01.2020
Bachelor of Applied Science - Justice Studies
University of Guelph
Diploma - Community And Justice Services
Humber College
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