Carolina Rodriguez
Toronto,ON
Summary
Results-oriented Supervisor with a proven track record of guiding teams and driving performance to achieve organizational success. Known for quick thinking and adept problem-solving skills that contribute to seamless operations and effective conflict resolution. Well-versed in process improvement methodologies and skilled in inventory control to optimize efficiency and cost-effectiveness.
Passionate about providing exceptional customer-centric service and driving sales. Thrives on representing a brand and is dedicated to delivering outstanding results while building meaningful relationships through effective communication and networking.
Overview
7
7
years of professional experience
Work History
Head Server
Liberty Soho (A Ruby Soho Brand)
2023.01 - Current
- Chosen as Lead Server/Supervisor to open new Soho Brand called Liberty Soho in Liberty Village, Toronto.
- Helped with hiring of 90+ Waitresses/Waiters, Support Staff, Bartenders and Kitchen Staff/Security and build brand awareness and culture
- Evaluated employee performance and coached and trained to improve weak areas.
- Provided daily server supervision during service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
BAR Representative
JTI
2022.06 - 2023.06
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Prospected new accounts and created relationships to close new contracts between venues and JTI.
- Generated new leads through networking and attending industry events.
Head Server/Supervisor
Ruby Soho Bar
2020.01 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Opened and closed the venue, and provided oversight management on 2-3 nights/week.
- Responsible for importing business sales to Excel, and improving sales/upsell to patrons.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Operations Lead
Lululemon
2017.01 - 2020.01
- Managed and allocated staff and material resources to meet production goals.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Education
Bachelor of Applied Science - Justice Studies
University of Guelph
Guelph, ON04.2021
Diploma - Community And Justice Services
Humber College
Toronto, ON04.2021
Skills
- Excellent communication.
- Strong team player.
- Self-motivated.
- Time management.
- Complex conflict resolution.
- Supervising employees.
- Guest satisfaction.
- Mentoring.
- Scheduling and coordinating.
- Bilingual (Spanish).
Timeline
Head Server
Liberty Soho (A Ruby Soho Brand)
2023.01 - Current
BAR Representative
JTI
2022.06 - 2023.06
Head Server/Supervisor
Ruby Soho Bar
2020.01 - Current
Operations Lead
Lululemon
2017.01 - 2020.01
Bachelor of Applied Science - Justice Studies
University of Guelph
Diploma - Community And Justice Services
Humber College
Similar Profiles
CAROLINA RODRIGUEZCAROLINA RODRIGUEZ
Supervisor/Head Server at Liberty Soho (A Ruby Soho Brand)Supervisor/Head Server at Liberty Soho (A Ruby Soho Brand)
BREYANNA BUCKLEBREYANNA BUCKLE
Line Cook at Liberty SohoLine Cook at Liberty Soho
TAHERI SHAHRIARTAHERI SHAHRIAR
Bartender at LIBERTY SOHOBartender at LIBERTY SOHO