CAROLINA RODRIGUEZ
Toronto,ON
Summary
Results-oriented Supervisor with a proven track record of guiding teams and driving performance to achieve organizational success. Known for quick thinking and adept problem-solving skills that contribute to seamless operations and effective conflict resolution. Well-versed in process improvement methodologies and skilled in inventory control to optimize efficiency and cost-effectiveness.
Passionate about providing exceptional customer-centric service and driving sales. Thrives on representing a brand and is dedicated to delivering outstanding results while building meaningful relationships through effective communication and networking.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor/Head Server
Liberty Soho (A Ruby Soho Brand)
01.2023 - Current
- Chosen as Lead Server/Supervisor to go open new Soho Brand called Liberty Soho in Liberty Village, Toronto.
- Helped with hiring of 90+ Waitresses/Waiters, Support Staff, Bartenders and Kitchen Staff/Security
- Evaluated employee performance and coached and trained to improve weak areas.
- Provided daily server supervision for both lunch and dinner shifts.
- Prepared and updated daily/weekly server work schedules.
- Responded quickly and courteously to guest complaints.
Supervisor/Head Server
Ruby Soho
03.2020 - 12.2022
- Provide excellent guest satisfaction and service.
- Responsible for 6-8 tables simultaneously through each shift.
- Opened and closed the venue, and provided oversight management on 2-3 nights/week.
- Took food and drink orders, bottle service, and delegated various responsibilities to junior staff.
- Oversaw venue closes and handled server/bartender cash outs.
- Responsible for importing business sales to Excel, and improving sales/upsell to patrons.
- Trained all new employees on the floor and through classes. Developed a training manual for all new staff.
Operations Lead
Lululemon
02.2016 - 03.2020
- Educate guests on fabric technicalities and recommendations based on requests.
- Supervised various sales floors and inventory warehouses, and replenished merchandise.
- Provided excellent customer service, POS and cash handling.
- Managed and allocated staff and material resources to meet production goals.
- Provided solutions for customer complications.
- Organized stockrooms, received and unpacked merchandise from warehouses, and sent out products to sale warehouses.
- Performed quality control and monitored production efforts.
Waitress
Ricarda's Restaurant
08.2018 - 01.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
B.A.Sc - Justice Studies
University of Guelph-Humber
Guelph, ON2018
Skills
- Excellent communication
- Strong team player
- Self-motivation
- Time Management
- Complex conflict resolution
- Supervising Employees
- Guest Satisfaction
- Mentoring
- Negotiation
- Scheduling and Coordinating
Certification
- Smart Serve Certified - Valid through 2028/06
Timeline
Supervisor/Head Server
Liberty Soho (A Ruby Soho Brand)
01.2023 - Current
Supervisor/Head Server
Ruby Soho
03.2020 - 12.2022
Waitress
Ricarda's Restaurant
08.2018 - 01.2020
Operations Lead
Lululemon
02.2016 - 03.2020
B.A.Sc - Justice Studies
University of Guelph-Humber
- Smart Serve Certified - Valid through 2028/06
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