Carolina Paramo
Vancouver,BC
Summary
My professional goal is to develop within a company with a long-term perspective, applying my knowledge, experience, and skills. Working in the fields of entertainment, education, customer service, and operating systems, I've learned that by combining these professions, I have been able to help many individuals and companies. It's essential for me to continue doing what I'm passionate about, as well as ensuring that others are satisfied with my work performance.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Aeromexico Airlines (YVR International Airport)
Vancouver, British Columbia
07.2021 - 01.2023
- Supervised customer service agents at YVR International Airport.
- Managed customer inquiries and resolved issues promptly.
- Coordinated flight information updates for passengers and staff.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Created reports on daily, weekly, monthly basis related to customer service activities.
Customer Service Representative
Dexterra (YVR International Airport
vancouver, BC
08.2020 - 11.2021
- Assisted customers with inquiries and provided detailed information about services.
- Handled transactions efficiently using point-of-sale systems and payment processing tools.
- Collaborated with team members to maintain a clean and organized service area.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Teacher Assistant
Blackbird Academy
Vancouver, Canada
09.2019 - 06.2021
- Supported teachers in implementing new instructional strategies and techniques.
- Assisted teachers in preparing and organizing materials for classroom activities.
- Implemented behavior management systems according to school policy.
Professional Nanny
Families
Vancouver, BC
04.2014 - 12.2018
- Maintained a safe environment for the children at all times.
- Developed and implemented age-appropriate educational activities to stimulate learning and development.
- Cleaned up after meals and organized toys and play areas when finished playing.
- Assisted with homework assignments and tutoring sessions.
- Created a positive atmosphere that encouraged growth, exploration, creativity and independence in the child.
Spanish Teacher
Elementary school
Vancouver, Canada
05.2015 - 01.2016
- Utilized various resources such as textbooks, worksheets, audio recordings and videos for teaching purposes.
- Collaborated with colleagues to create a supportive learning environment for all students.
- Organized and led interactive activities such as games, role-playing exercises, and other engaging educational materials.
Education
Zumba Instructor -
Zumba Company
Vancouver 07-2025
Programming System -
IUTIRLA UNIVERSITY
CCS, Venezuela07-2011
First Aid certification -
Red Cross
Vancouver, BCResponsible adult Certification -
Creative cha cha
VancouverArt and Recreation Certification -
Creative cha cha
Vancouver(In occupational health and safety education) -
BCFED, HEALTH & SAFETY CENTER
Vancouver, BCSkills
- Patience
- Creativity
- Effective communication
- Empathy
- Infant care experience
- Creative activity planning
- Customer service
- Team building
- Activity planning
- Bilingual education
- Proficient in [software]
- Expertise in sales
- Problem-solving
- Employee scheduling
- Data analysis
- Health and wellness
- First aid and CPR
- Group and individual instruction
Volunteer Experience
- Volunteer, Food Bank, Vancouver, BC
- Spanish Tutor, Vancouver, BC
- Volunteer, Lunch for Seniors, Gordon Neighbourhood House, Vancouver, BC
- Volunteer, Saint Francis De Sales Church, Burnaby, BC
- Volunteer, Saint Francis De Sales School (Library)
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Customer Service Supervisor
Aeromexico Airlines (YVR International Airport)
07.2021 - 01.2023
Customer Service Representative
Dexterra (YVR International Airport
08.2020 - 11.2021
Teacher Assistant
Blackbird Academy
09.2019 - 06.2021
Spanish Teacher
Elementary school
05.2015 - 01.2016
Professional Nanny
Families
04.2014 - 12.2018
Zumba Instructor -
Zumba Company
Programming System -
IUTIRLA UNIVERSITY
First Aid certification -
Red Cross
Responsible adult Certification -
Creative cha cha
Art and Recreation Certification -
Creative cha cha
(In occupational health and safety education) -
BCFED, HEALTH & SAFETY CENTER