Carolina Knight

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.

* Scheduling appointments and managing client schedules.

* Stocking and ordering necessary lash supplies.

* Promoting and selling lash-related products and services.

* Building rapport and creating positive customer experience.

* Addressing client concerns and questions effectively.

* Eyelash extension application, client consultation, hygiene practice and client care.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Scheduled and confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

• Scheduled and confirmed appointments, communicated with clients, and updated client records.
• Greeted customers and provided information regarding products and services.
• Resolved customer problems and complaints.
• Answered central telephone system and directed calls accordingly.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Corresponded with clients through email, telephone.