BUSHRA TANJIN
Saskatoon,SK
Summary
Dynamic and energetic candidate with proven record of delivering excellent customer service . Skilled in handling food safety and sanitation protocols and proficient in cash handling, POS systems, and inventory management. Passionate about providing exceptional service and building positive customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Prep & Food Service Attendant
Charlie's Seafood Market
07.2023 - Current
- Greeting customers as they enter the store and asking politely if they require any assistance and responding promptly.
- Ensuring that all food products were rotated properly following "first in first out" principles.
- Processing payments on cash, cards and gift cards, selling gift cards, processing refunds and dealing with customer complaint of product in friendly and professional way.
- Answering guests' questions about menu items and helping make selections by choice or dietary restriction.
- Promoting special menu items to customers, increasing sales revenue for targeted dishes or beverages.
- Maintaining a clean and sanitary work area, including washing dishes, wiping counters, mopping and sweeping floors on a daily basis.
- Preparing take-out orders for customers for both online order and in-person in an efficient manner while maintaining quality standards.
- Making sushi and packaging frozen products and generating barcodes.
- Performing closing duties such as Changing oil, cleaning kitchen equipment, restocking shelves, emptying trash bins.
Cashier
Shoppers Drug Mart
06.2023 - 08.2023
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information and information on PC points.
- Helped customers purchasing lottery tickets and also validating.
- Maintained cleanliness by cleaning and sanitizing counter 3x a day
- Calculated sales on tickets, bus pass and cash drawer end of the shift and updated on excel sheet.
- Built relationships with customers to encourage repeat business.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Cashier/ Customer Service Representative
Walmart Canada
11.2020 - 06.2023
- Practiced Customer Operation Desk to process return, exchange, answering query calls and in person queries of customers.
- Followed company loss prevention rules (Bob, Mitch, Lisa) effectively and protected company assets.
- Operated cash register for cash, check and credit card transactions with excellent accuracy level
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business need.
- practiced stock inventory, creating price tags and organizing the merchandise accordingly.
- Went extra miles for the company and explained customers about Reward Program and contributed to the increasing of applying for Walmart Reward MasterCard.
Administrative Assistant
National Yacht Club
08.2022 - 11.2022
- Answered multi-line phone system, routing calls, answering emails, delivering messages to staff and greeting visitors.
- Taking Registrations for multiple events and processing payments from credit cards on file.
- Updating credit card and personal information in JONAS and binders.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organizing cruising events and Dinner Parties
Head Cashier
B.J. Supermarket
06.2022 - 08.2022
- Greeted customers, helped them locate items and complete purchase.
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Education
Accounting
Seneca College
12.2021
Skills
- Food and Beverage Service
- Customer Relations & Customer Service
- Food preparation assistance
- Reliability and punctuality
- Cash handling proficiency
- Cleaning and sanitation
- Adaptability to Change
- Loss Prevention
Certification
- Certified Bronze Elite Award, Walmart Canada - 2021
Languages
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
English
Native or Bilingual
Timeline
Food Prep & Food Service Attendant
Charlie's Seafood Market
07.2023 - Current
Cashier
Shoppers Drug Mart
06.2023 - 08.2023
Administrative Assistant
National Yacht Club
08.2022 - 11.2022
Head Cashier
B.J. Supermarket
06.2022 - 08.2022
Cashier/ Customer Service Representative
Walmart Canada
11.2020 - 06.2023
Accounting
Seneca College
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