BUSHRA TANJIN
Saskatoon,SK
Summary
Dynamic and energetic candidate with proven record of delivering excellent customer service . Skilled in handling food safety and sanitation protocols and proficient in cash handling, POS systems, and inventory management. Passionate about providing exceptional service and building positive customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Prep & Food Service Attendant
Charlie's Seafood Market
Saskatoon, SK
07.2023 - Current
- Greeting customers as they enter the store and asking politely if they require any assistance and responding promptly.
- Ensuring that all food products were rotated properly following "first in first out" principles.
- Processing payments on cash, cards and gift cards, selling gift cards, processing refunds and dealing with customer complaint of product in friendly and professional way.
- Answering guests' questions about menu items and helping make selections by choice or dietary restriction.
- Promoting special menu items to customers, increasing sales revenue for targeted dishes or beverages.
- Maintaining a clean and sanitary work area, including washing dishes, wiping counters, mopping and sweeping floors on a daily basis.
- Preparing take-out orders for customers for both online order and in-person in an efficient manner while maintaining quality standards.
- Making sushi and packaging frozen products and generating barcodes.
- Performing closing duties such as Changing oil, cleaning kitchen equipment, restocking shelves, emptying trash bins.
Cashier
Shoppers Drug Mart
Saskatoon, SK
06.2023 - 08.2023
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information and information on PC points.
- Helped customers purchasing lottery tickets and also validating.
- Maintained cleanliness by cleaning and sanitizing counter 3x a day
- Calculated sales on tickets, bus pass and cash drawer end of the shift and updated on excel sheet.
- Built relationships with customers to encourage repeat business.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Cashier/ Customer Service Representative
Walmart Canada
Toronto, ON
11.2020 - 06.2023
- Practiced Customer Operation Desk to process return, exchange, answering query calls and in person queries of customers.
- Followed company loss prevention rules (Bob, Mitch, Lisa) effectively and protected company assets.
- Operated cash register for cash, check and credit card transactions with excellent accuracy level
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business need.
- practiced stock inventory, creating price tags and organizing the merchandise accordingly.
- Went extra miles for the company and explained customers about Reward Program and contributed to the increasing of applying for Walmart Reward MasterCard.
Administrative Assistant
National Yacht Club
Toronto, ON
08.2022 - 11.2022
- Answered multi-line phone system, routing calls, answering emails, delivering messages to staff and greeting visitors.
- Taking Registrations for multiple events and processing payments from credit cards on file.
- Updating credit card and personal information in JONAS and binders.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organizing cruising events and Dinner Parties
Head Cashier
B.J. Supermarket
06.2022 - 08.2022
- Greeted customers, helped them locate items and complete purchase.
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Education
Accounting
Seneca College
12.2021
Skills
- Food and Beverage Service
- Customer Relations & Customer Service
- Food preparation assistance
- Reliability and punctuality
- Cash handling proficiency
- Cleaning and sanitation
- Adaptability to Change
- Loss Prevention
Certification
- Certified Bronze Elite Award, Walmart Canada - 2021
Languages
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
English
Native or Bilingual
Timeline
Food Prep & Food Service Attendant
Charlie's Seafood Market
07.2023 - Current
Cashier
Shoppers Drug Mart
06.2023 - 08.2023
Administrative Assistant
National Yacht Club
08.2022 - 11.2022
Head Cashier
B.J. Supermarket
06.2022 - 08.2022
Cashier/ Customer Service Representative
Walmart Canada
11.2020 - 06.2023
Accounting
Seneca College