CAROL GALVIS
Toronto,ON
Summary
Focused Physical Therapist committed to helping patients manage pain and injuries. Skillful in monitoring results and prescribing exercises for long-term health. Determined individual proficient in utilizing variety of physical therapy modalities to treat pain, improve mobility and restore function. Skilled in patient education to help individuals understand diagnosis and treatments. Advises and supports patients and families on issues related to physical rehabilitation. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Esthetician
Xtreme Beauty Center
02.2022 - 01.2023
- Experience in treating various skin conditions including acne, anti-aging, hyperpigmentation and rosacea
- Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results
- Analyzed skin condition and made appropriate treatments and products recommendations
- Experience in microdermabrasion, chemical peel, microneedling and facial procedures
- Provide skin services such as facials, body treatments, laser hair removal, waxing and massages
- Performed over 30 facials per week
- Administered treatments to more than 60 patients per week
- Advised clients on proper home-care regimens
- Keep customers aware of the products sold in the clinic to increase retail sales
- Participated in trainings to learn how to use new products
- Helped with organization of local events to promote company brand
- Used social media platforms to promote products and services.
Cosmetician
Guardian Pharmacy
06.2021 - 01.2022
- Recommended products for clients based on individual needs
- Demonstrated product application on clients using testers and samplings
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Examined merchandise and took inventory to identify items to be reordered and replenished
- Notified supervisor of supply needs to maintain stock of necessary items
- Resolved customer complaints and facilitated conflict resolutions
- Maintained pharmacy promotions up to date and highlighted sales to customers
- Performed cash and card transactions to complete customer purchases
- Used social media platforms to promote products and services.
Customer Service Agent
AFT Services
11.2018 - 12.2021
- Delivered quality customer services to address urgent needs and maintenance requests
- Developed and maintained comprehensive inventory system to track equipment and supplies
- Provided safety protocols measures to guarantee zero client's complaints, no hazards or lost-time accidents
- Maintained optimal supply levels to meet daily and special maintenance needs
- Maintained flooring and waxing equipment in good conditions
- Provided sanitization protocols up to date to keep safety work environment
- Scheduled and prioritized tasks to staff, overseeing work completion
- Developed and maintained comprehensive inventory system to track equipment and supplies
- Trained and mentored all new personnel to maximize quality of service and performance.
Physiotherapist
Direct TV
01.2015 - 08.2018
- Adapted exercises to suit varied ages and abilities for personalized patient care.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with physicians to provide updates on patient care.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Documented each patient case with updates in computer system.
- Interpreted results and proposed intervention plans, including short and long-range goals, frequency and duration
- Prepared for sessions by setting up patient treatment areas and equipment.
- Designed treatment program to achieve established goals.
- Devised creative treatment plans for individuals suffering from injuries or diseases.
Esthetician Cosmetologist
Face And Body Spa
06.2008 - 12.2014
- Perform services such as facials treatments, microdermabrasion, chemical peels, body contouring and laser hair removal
- Discussed procedures and treatment options with clients
- Experience in treating various skin conditions including acne, anti-aging, hyperpigmentation and rosacea
- Answered customer questions about products and services and promoted key items
- Oversaw reception area including greeting all clients and explaining services and products
- Generated new sales leads to achieve and exceed monthly sales goals
- Maintained personal inventory of esthetician supplies, ordering more as necessary
- Skilled at working independently and collaboratively in a team environment
- Assisted in developing monthly promotional campaigns to attract new clients.
Education
Practitioners Diploma - Registered Practitioner of Aromatherapy
Aromatherapy Institute of Ontario
Toronto, ONTraining - Velocity Laser Product
Venus
Toronto, ONCertificate - Office Business Skills Training
TNO The Neighbourhood Organization
Toronto, ONBachelor Degree - Physiotherapist
Colombian School Of Rehabilitation Foundation
Bogota, CODiploma - Sports Rehabilitation
MET Sports Medical Center
Bogota, COBachelor Degree - Esthetician Cosmetologist
University of The Andean Area
Bogota, COSkills
- Patient Service
- Patient Education
- Patient Care
- Therapeutic Exercises
- Product and Service Sales
- Exercise Planning
- Appointment Scheduling
- Inventory Management
- Multitasking abilities
- Customer Relations
- Excellent work ethic
- Spa retail sales
- Cash Register Operations
- Microsoft Office
Timeline
Esthetician
Xtreme Beauty Center
02.2022 - 01.2023
Cosmetician
Guardian Pharmacy
06.2021 - 01.2022
Customer Service Agent
AFT Services
11.2018 - 12.2021
Physiotherapist
Direct TV
01.2015 - 08.2018
Esthetician Cosmetologist
Face And Body Spa
06.2008 - 12.2014
Practitioners Diploma - Registered Practitioner of Aromatherapy
Aromatherapy Institute of Ontario
Training - Velocity Laser Product
Venus
Certificate - Office Business Skills Training
TNO The Neighbourhood Organization
Bachelor Degree - Physiotherapist
Colombian School Of Rehabilitation Foundation
Diploma - Sports Rehabilitation
MET Sports Medical Center
Bachelor Degree - Esthetician Cosmetologist
University of The Andean Area
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