Vanessa Gallegos
Milpitas
Summary
Dynamic and results-oriented professional with a proven track record at Blossom Dental Excellence, enhancing patient satisfaction and case acceptance rates. Expert in customer service and sales, with a strong foundation in office administration and patient records management. Skilled in creating personalized treatment plans and fostering long-lasting client relationships through exceptional care and communication.
Overview
8
8
years of professional experience
Work History
Esthetician
Business Owner V Artistry. Esthetics
02.2019 - Current
- waxing: brows,underarms, upper lip, arms, legs,stomach,back,side burns. (eyebrows is my specialty)
- microdermabrasion
- chemical peels
- LED therapy
- Skin analysis
- familiar with hydrafacials, I personally them done often, as well as microneedling
- Relaxation facials, anti aging , hydrating,acne facials
- Established long-lasting relationships with clients
- friendly, warm, and exceptional customer experience.
- personalized treatment plans for clients experiencing skin concerns
- Educated clients on proper skincare routine
- Stocked treatment rooms with proper supplies.
- Explained benefits of skin care products to clients.
- Sterilized equipment for patient treatments.
- Welcomed clients arriving for appointments.
Treatment Coordinator and Shift Manager
Blossom Dental Excellence
03.2019 - 09.2022
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Contributed to a continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.
- Scheduled appointments
- Verified insurance coverage.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Laid out/sold potential payment plans for patients
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Billing/accounts managment
- Successfully negotiated client contract renewals to create increased revenue.
- Recruited and trained staff members, providing direct supervision, ongoing staff development and continuing education to employees for growth.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Accounting Secretary
Top Imperial
07.2017 - 03.2019
- comprehensive reports on business performance.
- Improved financial reporting accuracy by reconciling accounts and identifying discrepancies.
- Managed daily cash flow operations, accurately recording transactions and monitoring bank account balances
- Maintained strict confidentiality of sensitive financial data
- Reduced errors in financial statements through attention to detail and thorough review procedures.
- Received dues, fees and payments and provided transaction receipts.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Shift Lead
Wing Stop
01.2017 - 02.2019
- Resolved customer concerns and offered solutions to maintain customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy/proper documentation at all times.
- Managed shift operations
- Monitored team performance to keep business profitable and running smoothly & ethically.
- Completed cash and credit card transactions
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production
- Learned and adapted quickly to new technology
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Esthetics
San Jose City College
San Jose, CA06-2023
Skills
- Customer service
- Sales
- Organization
- Sanitization
- Social media marketing
- Eyebrow shaping and tinting
- Eyelash extension application
- Facials
- Scheduling
- California Licensed Esthetician
- Infection control
- Excellent team player
- Relationship building and management
- Advanced facial techniques
- Professional demeanor
- Customer consultation
- Client intakes
- Medical recordkeeping
- Outstanding client care
- HIPAA compliance
- Appointment scheduling
- Office administration
- Recordkeeping
- Treatment Planning
- Secretarial duties
- Patient education
- Patient outreach and Follow-up
- Creative problem solving
- Patient flow management
- Attention to detail
- Patient records management
- Customer service focus
- Positive attitude
- Strong verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Treatment Coordinator and Shift Manager
Blossom Dental Excellence
03.2019 - 09.2022
Esthetician
Business Owner V Artistry. Esthetics
02.2019 - Current
Accounting Secretary
Top Imperial
07.2017 - 03.2019
Shift Lead
Wing Stop
01.2017 - 02.2019
Esthetics
San Jose City College
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