Carmen Zea Cabezas
Vancouver,BC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Guest Services Receptionist
L'Hermitage Hotel
Vancouver, BC
05.2023 - Current
- Prepared reports related to occupancy rates, revenue generated from guest services.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
Reception, Back Office
Hard Rock hotel
Ibiza
04.2022 - 10.2022
- Supervised setup of conference rooms for meetings and office events in common areas.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Processed payments and updated accounts to reflect balance changes.
Assistant the Room Division Manager
Hard Rock Hotel
Ibiza
05.2021 - 11.2021
- Planning of tasks and support to other departments if necessary
- Carrying out marketing activities to attract new customers
- Compliance with applicable regulations in daily work
- Preparation and presentation of monthly and annual reports and accounts
Intership Assistant the Room Division Manger
Hard Rock Hotel Ibiza
Ibiza
04.2021 - 05.2021
- Planning of tasks and support to other departments if necessary
- Carrying out marketing activities to attract new customers
- Compliance with applicable regulations in daily work
- Preparation and presentation of monthly and annual reports and accounts
F&B Department, Kitchen
Hotel Bless Colletion Madrid
Madrid
01.2021 - 03.2021
- Internship in the kitchen of Martin Berasategui's Etxeko restaurant.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
F&B Department,Sever
Hotel Bless Ibiza
Ibiza
06.2020 - 08.2020
- Greeted guests and provided menus.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in training new servers.
Reception & Guest Service
Grand Palladium Palace & White Island Resort Spa, Palladium Hotel Group
Ibiza
03.2019 - 09.2019
- Coordinated pick-up and delivery of express mail services.
- Reported suspicious individuals to supervisor.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Internships Reception
Fiesta Hotel Cala Nova, Palladium Hotel Group
Ibiza
05.2018 - 09.2018
- Coordinated pick-up and delivery of express mail services.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Greeted visitors and provided them with assistance.
Education
Bachelor Degree in International Hotel Management -
Vatel, Hotel & Turism Management School
03.2021
Learn English -
KAPLAN International English
06.2017
Skills
- Customer Service
- Team Supervision
- Fluent in Spanish
- Computer Skills
- Hospitality Services
Languages
- Spanish; Castilian
- English
- French
- German
Hobbies and Interests
I have a high level of skiing.
Timeline
Guest Services Receptionist
L'Hermitage Hotel
05.2023 - Current
Reception, Back Office
Hard Rock hotel
04.2022 - 10.2022
Assistant the Room Division Manager
Hard Rock Hotel
05.2021 - 11.2021
Intership Assistant the Room Division Manger
Hard Rock Hotel Ibiza
04.2021 - 05.2021
F&B Department, Kitchen
Hotel Bless Colletion Madrid
01.2021 - 03.2021
F&B Department,Sever
Hotel Bless Ibiza
06.2020 - 08.2020
Reception & Guest Service
Grand Palladium Palace & White Island Resort Spa, Palladium Hotel Group
03.2019 - 09.2019
Internships Reception
Fiesta Hotel Cala Nova, Palladium Hotel Group
05.2018 - 09.2018
Bachelor Degree in International Hotel Management -
Vatel, Hotel & Turism Management School
Learn English -
KAPLAN International English
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