Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Carmen Wolfe

Kelowna,BC

Summary

Accomplished and dedicated customer service professional with two decades of proven expertise in delivering exceptional client satisfaction. Adept at fostering positive relationships, resolving complex issues, and enhancing operational efficiency. Proficient in leveraging diverse communication channels to provide unparalleled support and exceed customer expectations. Known for cultivating a customer-centric culture and consistently meeting performance targets. Seeking to leverage extensive experience and skills to drive superior customer experiences in a dynamic organization

Overview

19
19
years of professional experience
1
1
Certification

Work History

Key Holder Supervisor

Safeway Liquor
09.2023 - Current
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.

Cashier

Liquor Depot
01.2018 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Paramedical Esthetician Instructor

Trend College
01.2005 - 12.2005
  • Utilized cutting-edge equipment such as LED light therapy devices to accelerate healing processes and enhance treatment results.
  • Developed personalized treatment plans addressing clients'' concerns with various skin conditions like acne, rosacea, or hyperpigmentation.
  • Promoted clinic''s reputation as a leader in the industry by participating in community events, offering educational workshops, and networking with other professionals.
  • Mentored junior estheticians on best practices in paramedical esthetic services leading to a more skilled team.
  • Collaborated closely with medical professionals to provide comprehensive care for patients undergoing esthetic treatments.
  • Kept up-to-date with industry trends and advancements in esthetic technology, ensuring the highest quality of service for all clients.

Education

Diploma - Paramedical Esthetics

Trend College
Kelowna, BC
2004

Esthetics And Nail Care Technology Diploma

MC College
Kelowna
2000

High School Diploma -

Rutland Senior Secondary School
Kelowna, BC
06.1998

Skills

  • Workplace Safety
  • Cash Handling
  • Customer Service
  • Fast Learner
  • Employee Training
  • Superior Work Ethic
  • Administrative Experience
  • Inventory and Stocking
  • Multitasking and Prioritizing
  • Delegation and Supervision

Accomplishments

  • Ran and Operated a Small at Home Esthetics Company.
  • Managed multiple other Spas and Salons around Kelowna

Languages

English
Full Professional

Certification

  • Serving it Right Training - 2023
  • Customer Service Excellence Certificate -2018




Timeline

Key Holder Supervisor

Safeway Liquor
09.2023 - Current

Cashier

Liquor Depot
01.2018 - 12.2019

Paramedical Esthetician Instructor

Trend College
01.2005 - 12.2005

Diploma - Paramedical Esthetics

Trend College

Esthetics And Nail Care Technology Diploma

MC College

High School Diploma -

Rutland Senior Secondary School

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Carmen Wolfe