Jenny Hansen
Nanaimo,British Columbia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level deckhand position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Key Holder Supervisor
Fabricland
10.2020 - Current
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Managed store personnel by delegating tasks and supervising daily operations.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Baker
Butchart Gardens
02.2018 - 01.2019
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Maintained safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Worked well in a team setting, providing support and guidance.
Head Baker
Bubby Roses Bakery
06.2013 - 02.2018
- Resolved customer concerns with positive approach and constructive strategies.
- Optimized ingredient sourcing by establishing relationships with local suppliers, supporting sustainability initiatives while reducing transportation costs.
- Prepared dough for variety of pastries, cakes and breads.
- Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
- Replenished bakery items in display cases.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Trained new employees on bakery methods and procedures.
- Managed customer service operations, including taking orders and resolving complaints.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Maintained accurate inventory of baking supplies and ingredients.
- Trained and supervised new employees on bakery operations and procedures.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
Education
DVS - DVS Certification
Safer Ocean Systems
212 Prideaux Street Nanaimo, BC03.2024
High School Diploma -
Terry Fox Secondary School
Port Coquitlam, BC06.1994
Skills
- Staff Training
- Cash Handling
- Delegation and Supervision
- Workplace Safety
- First Aid Training
- Cleaning and sanitation
- Safety practices
- Small Boat Handling
- Weather Monitoring
- Customer Relations
- Superior Work Ethic
- Customer Service
Languages
English
Native or Bilingual
Interests and Hobbies
I love being an Islander, and I love boating. All boating, sailing, speedboat, cruisers, canoe, rowboat, kayak, you name it! I am in constant awe of our natural surroundings. I'm very much an outdoors type of person, but when I'm indoors I enjoy sewing, reading, watching a movie with my husband and I like to take my cat, BB King for walks on a leash. I am also a big fan of F1 racing.
Timeline
Key Holder Supervisor
Fabricland
10.2020 - Current
Baker
Butchart Gardens
02.2018 - 01.2019
Head Baker
Bubby Roses Bakery
06.2013 - 02.2018
DVS - DVS Certification
Safer Ocean Systems
High School Diploma -
Terry Fox Secondary School
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