Carmen Barcelona
Beloeil,QC
Summary
Volunteer experience with youth. Problem-solving abilities and organizational skills. Trained in first aid and dedicated to fostering a safe and efficient environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Demonstrates knowledge of standard psychological assessment instruments of personality and intellectual functions.
Overview
6
6
years of professional experience
Work History
Volunteer for Youth
Ramona Hall
02.2017 - 02.2017
- Provided positive role modeling for youngsters through dress and personal behavior.
- Coordinated and managed volunteer activities for community service projects.
- Provided guidance or support to young children and promoted memorable experiences through the use of an arts and crafts station.
- Facilitated the workshop for skill-building aimed at empowering youth aged 5-12 to achieve personal growth and development.
Food and Beverage Cashier
Grundy Lake Supply Post
06.2021 - 08.2023
- Operated and sanitized kitchen and food preparation equipment.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers'' needs or dietary restrictions.
- Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all team members.
Restaurant Hostess
Montana's BBQ & Bar
07.2019 - 03.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Food Service Worker
Sweet Dreams Ice Cream
06.2018 - 08.2018
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Monitored food quality and freshness throughout day.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served ice cream to customer specifications in fast-paced environments.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Bachelor of Arts - Honours Psychology
University of Guelph
Guelph, ON06-2024
High School Diploma -
Patrick Fogarty Catholic Secondary School
Orillia, ON06-2020
Skills
- Experienced in engaging and monitoring youth
- Patience and Empathy
- Professionalism and Courtesy
- Adaptable and Flexible
- Activity Planning
- Teamwork and Collaboration
- Problem-solving and multi-tasking abilities
- Organizational Skills
Languages
English
Native or Bilingual
Timeline
Food and Beverage Cashier
Grundy Lake Supply Post
06.2021 - 08.2023
Restaurant Hostess
Montana's BBQ & Bar
07.2019 - 03.2021
Food Service Worker
Sweet Dreams Ice Cream
06.2018 - 08.2018
Volunteer for Youth
Ramona Hall
02.2017 - 02.2017
Bachelor of Arts - Honours Psychology
University of Guelph
High School Diploma -
Patrick Fogarty Catholic Secondary School
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