Carmella Jaye Gatuz

• Provides essential support to guests during their cruise, acting as a frontline ambassador and point of contact for inquiries and assistance. Handles tasks, including boarding and departure processes, guest inquiries, and administrative duties.

• Providing information to guests about hotel policies, services and amenities. Register all incoming guests, making sure all pertinent information is obtained, identification checked. Responding to requests from guests for assistance and information about the local area.

Act as the ambassador in presenting the Company’s image as a high-quality property management service to all clients of the project. Address the concerns of the clients, which should be accomplished at the level of the Resident Relations Officer, aligned with the mission and vision of Property Management Corp.

• Greeted, registered and assigned guests to rooms according to individual requirements.
• Performed bookkeeping activities to balance accounts and conduct nightly audits.
• Provided timely and accurate information regarding hotel services, amenities, local attractions.

• Handle guest inquiries, make and confirm reservations, and manage cancellation requests. Additionally, process guest check-ins and check-outs, assign rooms, and provide necessary information. While in use of computer systems and hotel management software.

• Providing high-level customer service and support to residents and their guests. Includes managing visitor access, coordinating deliveries, and handling various requests related to amenities and local services.