PRANJALI GAUR
Ottawa
Summary
Dynamic hospitality management professional with extensive experience in team leadership and customer service excellence. Demonstrated ability to develop and implement innovative strategies that enhance profitability and productivity. Committed to improving customer experiences through effective operational oversight and staff training.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Microtel Inn and Suites by Wyndham
05.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in maintaining cleanliness and organization of guest areas to enhance visitor experience.
- Collaborated with team members to streamline check-in processes, improving overall workflow efficiency.
- Handled cash transactions accurately, ensuring proper balance at end of shifts.
Associate
TIM HORTONS
01.2024 - 04.2025
- Worked closely with team members to ensure fast, smooth service during peak hours, demonstrating excellent communication and teamwork.
- Addressed customer complaints or issues with professionalism and empathy, resolving concerns efficiently to maintain customer satisfaction.
- Adhered to all company policies, food safety guidelines, and health regulations to ensure safe and efficient operations.
Intern
JW MARRIOTT
12.2020 - 05.2021
- Assisting guests with check-in, check-out, and inquiries, ensuring a welcoming and positive experience.
- Participated in team meetings, providing insights to improve operations.
- Addressing and resolving guest concerns and complaints with professionalism, ensuring complete guest satisfaction.
- Collaborating with various departments (housekeeping, food and beverage, front desk) to ensure smooth daily operations, and timely service.
- Welcomed over 200 guests daily, ensuring a positive experience during their stay.
Education
Post-Graduate Certificate - Hospitality Management
Lambton College
Ottawa, ON01-2024
Bachelor of Science - Hotel And Hospitality Management
Chandigarh University
Mohali (India)06-2022
Skills
- Reservation management
- Complaint handling
- Empathy and patience
- Guest relations management
- Tourism industry insight
- Professional appearance
- Microsoft office
- Guest relations
- Room booking
- Problem-solving aptitude
- Hotel services and hospitality
- Flexibility
- Decision-making
- Active listening
Languages
English
Full Professional
Certification
- CERTIFICATION IN MINISTRY OF LABOR , TRAINING AND SKILLS DEVELOPMENT
- CERTIFICATION AND APPRECIATION LETTER FROM JW MARRIOTT , SECTOR 35 CHANDIGARH ON COMPLETING THE INTERSHIP
Accomplishments
- Recognized with an appreciation award by JW Marriott Chandigarh for exceptional performance and contribution during my internship.
Education and Training
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Timeline
Guest Service Associate
Microtel Inn and Suites by Wyndham
05.2025 - Current
Associate
TIM HORTONS
01.2024 - 04.2025
Intern
JW MARRIOTT
12.2020 - 05.2021
Bachelor of Science - Hotel And Hospitality Management
Chandigarh University
Post-Graduate Certificate - Hospitality Management
Lambton College
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