Carmelita Buchanan

• Oversees a team of 30-40 team member
• Sales volume per day 150k weekends 180k
• Streamlined daily operations to enhance customer service efficiency and satisfaction.
• making sure to delegate saff to help impacted areas during a rush
• Developed training programs for staff to improve service delivery and operational consistency.
• Coordinated staff scheduling to ensure adequate coverage during peak hours, maximizing productivity.
• Analyzed customer feedback through in person and yelp to identify service improvements and drive menu enhancements.
• Established performance metrics for team members, fostering accountability and professional growth.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and guests
• Placing Sysco order for all front and all back of house
• conducting daily meetings with staff to ensure consistency
• conducting weekly meeting with shift leads
• Assists and managing the floor making sure all operations are working smoothly and efficiently.

• I manged the Beauty aisle which included 12 aisles from beauty to oral health.
• Placing the order for my department
• Receiving the order putting the load away on te sales flooor
• going meetings with brands such as loreal Laroche Posey,

so that they can teach us about their products

• Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
• Established strong relationships with vendors to secure favorable terms and exclusive product offerings.
• Provided exceptional customer service, resulting in increased repeat business and customer loyalty.

• managing a team of 15 employees reaching with sales of 15k sales per day.
• Placing, receiving SYSCO orders.
• Training all new hires
• Coaching my team by giving them constructive feedback to maintain stroe procedures
• praising my team giving them compliments when they are doing a good job
• helping gm in any tasks
• ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• barista trained

• As a candy maker I was in charge of making various caddies including; Homemade Carmel, fugue, RockyRoad, Candy apples,and chocolate truffles.
• Operated chocolate tempering machines to ensure quality consistency in production.
• Collaborated with marketing team to create seasonal product launches and promotions.
• Managed inventory levels effectively to ensure adequate stock availability without overstocking perishable items.
• Assembled and packaged food items securely to meet company standards.
• Selected correct ingredients and garnishes according to recipe specifications.

• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
• Maintained cleanliness and organization of workspace, adhering to health and safety standards.
• Trained newly hired sales team in upselling techniques.
• maintained cleanliness of front line
• temping food to make sure its at the correct temp
• Fluctuating between positions depending on store flow

• Provided exceptional customer service by engaging with patrons and offering product recommendations.
• Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
• Maintained cleanliness of serving area, adhering to health and safety standards.
• Prepared and served menu items, including custom ice cream orders, in a timely manner.