Carmela Marie Torreon
Edmonton
Summary
My academic background in English and Women and Gender Studies, combined with my experience in customer service and volunteering, has equipped me with the skills and passion necessary to excel in roles that require strong communication, critical thinking, and a commitment to social change. I am eager to bring my unique perspective and dedication to your team and make a positive impact on your organization's mission.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Winners TJX
03.2022 - Current
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Sought ways to improve processes and services provided.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded proactively and positively to rapid change.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Handled a high volume of incoming calls and emails in a timely and professional manner.
- Processed returns, and exchanges efficiently while adhering to company policies and procedures.
- Collaborated with team members to improve processes and enhance the overall customer experience.
- Utilized Microsoft Office suite, including Excel, Word, and PowerPoint, to create reports, presentations, and correspondence.
Education
Bachelor of Arts - Women And Gender Studies/ English
University of Alberta
Edmonton, AB06.2025
Skills
- Critical thinking
- Analytical skills
- Research proficiency
- Writing and communication skills
- Cultural competency
- Intersectional analysis
- Empathy and perspective-taking
- Ability to deconstruct narratives
- Advocacy and activism skills
- Close reading and interpretation abilities
- Creative problem-solving
- Collaboration and teamwork skills
Languages
English
Native or Bilingual
Timeline
Customer Service Associate
Winners TJX
03.2022 - Current
Bachelor of Arts - Women And Gender Studies/ English
University of Alberta
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