CARMELA RANGEL
FRESNO,CA
Overview
14
14
years of professional experience
Work History
Product Manager, Expert
Pacific Gas & Electric
05.2024 - Current
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal stakeholders.
- Collaborated with team to develop effective training materials that drove increased product knowledge among coworkers, and streamlined processes.
- Analyzed metrics to measure product performance.
- Coordinated design meetings and decisions with internal stakeholders across multiple lines of business.
Operating Clerk
Pacific Gas & Electric
11.2020 - 04.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Collaborated cross-functionally to ensure timely processing of requests and customer satisfaction.
- Ensure compliance with safety protocols and regulatory requirements
Service Representative II
Pacific Gas & Electric
02.2011 - 10.2020
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 90 customers each day.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
Skills
Certified Associate Project Management Training, PMI
Certified Problem Solver Training, PG&E
Languages
Spanish
Native or Bilingual
Timeline
Product Manager, Expert
Pacific Gas & Electric
05.2024 - Current
Operating Clerk
Pacific Gas & Electric
11.2020 - 04.2024
Service Representative II
Pacific Gas & Electric
02.2011 - 10.2020
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