James Park
Vaughan,ON
Summary
Dynamic supply chain leader with a proven track record of successful implementation and management of global supply chain operations, S&OP, order to cash, and risk management at several international organizations. Skilled in inventory optimization and team development, I excel in cross-functional collaboration and strategic planning, ensuring product availability and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Senior Director, Global Supply Chain Operations
Deciem Inc.
Toronto, ON
01.2024 - Current
- Serve as SPOC for demand planning, physical distribution, and inventory accuracy.
- Oversee functional teams in Demand Planning, Distribution Centres, and Inventory Control.
- Develop Supply Chain Operations strategy in collaboration with Finance, Marketing, and Sales teams.
- Initiate and lead major Supply Chain Operations optimization initiatives to enhance performance.
- Identify and manage supply chain risks including tariffs and logistics challenges.
- Create continuity plans to mitigate operational risks effectively.
- Collaborate with Supply Chain Planning and Production to drive network efficiency.
- Lead annual global Supply Chain Operations budgeting process for OPEX and CAPEX.
Global Director of S&OP
Deciem Inc.
Toronto, ON
04.2020 - 01.2024
- Led, coached, and developed 100+ people from 6 distinct teams across the 4 continents.
- Owned the global S&OP process for B2B, E-Commerce, and Retail Stores business, and consistently deliver 70%+ forecast accuracy.
- Provided Supply Chain leadership in the new customer launches (15+ in the 2 yr period) - "Forecast to Execution".
- Represented Supply Chain in the cross-functional New Product Launch projects (12 launches & ~130 SKUs in the 2 yr period) - "Forecast to Execution".
- Managed and improved the company's Order-to-Cash cycle after founding the Customer Experience team and co-leading the D365 ERP implementation.
- Oversaw the global Distribution Requirements Planning, and lead the ongoing recovery of product availability & fill rate recovery (90%+)
Demand Planning Manager
Anatolia Tile & Stone
Toronto, ON
03.2019 - 11.2019
- Led a team of 5 demand planners to continuous improvement of forecast accuracy and BIAS.
- Developed SOPs & weekly routine management system as part of global S&OP process.
- Coordinated transition to SAP forecasting & ERP modules.
- Oversaw 3 new product launch projects in 2019 which will lead to 60% increase in gross revenue vs. prior year
CPFR Manager
LG Electronics Canada
Toronto, ON
07.2017 - 03.2019
- Managed account-level S&OP process with major national retailers - Best Buy, Home Depot, Brick, and Leons.
- Led weekly account-level consensus meetings with Product Managers & Key Account Managers for reviewing POS result, competitors movements, future 20-week promotion plan.
- Improved account-level monthly shipment forecast accuracy by 10%/year.
- Managed SKU-level channel inventory under target & on time service rate at 95%+, leading the organization to 2-time recipients of vendor of the year awards.
Customer Strategy & CPFR Lead, Walmart
Mondelez International
Toronto, ON
07.2016 - 02.2017
- Drove store & DC-level inventory within target while maintaining in-stock of 95%+.
- Analyzed weekly item-store level POS sales, and recommended future baseline and promotion forecast to Walmart.
- Led promotion forecasting process of key brands - Oreo, Cadbury, Trident, Halls, Maynards, and others - through weekly CPFR process with Walmart.
- Developed best in class business reports by leveraging Walmart Retail Link.
Sr Manager, S&OP and Customer Supply Chain
The Kraft Heinz Company
Toronto, ON
01.2016 - 07.2016
- Oversaw kickoff & maintenance of IBP process with a team of 8 Senior Analysts to manage 18-month demand/supply/material plans with annual volume of $1 billion+.
- Coordinated Kraft-Heinz SAP integration & rollout of IBP process harmonization project.
- Continuously developed the best fit statistical & consensus forecast model by product group, and maintained forecast accuracy on target (70%+).
- Led supply chain cost reduction projects - minimum run reduction, SKU rationalization, late delivery penalty management.
Sr. S&OP Planner
The Kraft Heinz Company
Toronto, ON
04.2015 - 12.2015
- Led monthly S&OP process to build 12-month demand & supply plan of 25 legacy Heinz brands.
- Analyzed Nielson category consumption trend to develop long-term category-level forecast.
- Performed weekly demand management routine in SAP APO: history cleansing, statistical baseline forecasting, manual adjustments, and realignment to achieve MAPE target of 25%.
- Reviewed weekly promotion plan with Sales team to layer on promotion lift in APO DP module.
- Provided mentorship & technical coaching to junior planners as power user committee member of Krart-Heinz SAP & BI integration project.
Demand Planner
LG Electronics Canada
Toronto, ON
09.2012 - 04.2015
- Led weekly demand planning process of the Mobile Communications Business Unit, and drove annual KPI improvements- Forecast Accuracy (+11%), Waste (-5%), Inventory Turns (+25%).
- Headed weekly consensus meetings with Sales, Marketing, and Product Management to refine rolling 18-month demand & supply forecast at SKU and account-level.
- Implemented weekly CPFR processes with major Canadian carriers - Rogers, Bell, Telus, Wind Mobile, Videotron, Eastlink - to jointly manage weekly sell-thru, sell-out and channel inventory forecast.
- Developed cross-functional product life cycle forecast including initial channel fill requirement during New Product Launch with Sales, Marketing, and Product Management.
Education
Bachelor of Commerce - Specialist in Commerce & Finance
University of Toronto
Toronto, ON08.2012
Skills
- CPIM Certified: Certified in Planning and Inventory Management, APICS
- CSCP Certified: Certified Supply Chain Professional, APICS
- CLTD Certified: Certified in Logistics, Transportation and Distribution, APICS
- CTSC Certified: Certified in Transformation for Supply Chain, APICS
- PMP Certified: Project Management Professional, PMI
- PMI-ACP Certified: PMI Agile Certified Practitioner, PMI
- CPF Certified: Certified Professional Forecaster
- OMCA Certified: Online Marketing Certified Associate, OMCP
- CDMP Certified: Certified Digital Marketing Professional, DMI
- PDM Certified: Professional Digital Marketer: AMA
- Order-to-Cash, Customer Service (Fill Rate, OTD)
- Inventory Optimization (Turns, WOS)
- Distribution Requirements Planning (E-Commerce, Store, DC to DC)
- Demand Planning Software: SAP APO, Demand Works, Netstock
- ERP Software: SAP, Microsoft Dynamics 365
Timeline
Senior Director, Global Supply Chain Operations
Deciem Inc.
01.2024 - Current
Global Director of S&OP
Deciem Inc.
04.2020 - 01.2024
Demand Planning Manager
Anatolia Tile & Stone
03.2019 - 11.2019
CPFR Manager
LG Electronics Canada
07.2017 - 03.2019
Customer Strategy & CPFR Lead, Walmart
Mondelez International
07.2016 - 02.2017
Sr Manager, S&OP and Customer Supply Chain
The Kraft Heinz Company
01.2016 - 07.2016
Sr. S&OP Planner
The Kraft Heinz Company
04.2015 - 12.2015
Demand Planner
LG Electronics Canada
09.2012 - 04.2015
Bachelor of Commerce - Specialist in Commerce & Finance
University of Toronto
Similar Profiles
CHRISTIAN JIMENEZ DIAZCHRISTIAN JIMENEZ DIAZ
Senior Manager of Global Transportation Excellence at DECIEM INC.Senior Manager of Global Transportation Excellence at DECIEM INC.
ADISH MITTALADISH MITTAL
Warehouse Shift Manager at DECIEM The Abnormal Beauty CompanyWarehouse Shift Manager at DECIEM The Abnormal Beauty Company
Tegveer SidhuTegveer Sidhu
Sanitation Associate at DECIEM The Abnormal BeautySanitation Associate at DECIEM The Abnormal Beauty
Stefano RocciStefano Rocci
Sports Trainer, Camp Counsellor at City of Vaughan Community CentresSports Trainer, Camp Counsellor at City of Vaughan Community Centres
Haider Jamal BajwaHaider Jamal Bajwa
Pacakge Handler at FedEx GroundPacakge Handler at FedEx Ground