Carlyann Dearmore
LAKE ELSINORE
Summary
Compassionate and detail-oriented Optician with a strong focus on personalized patient care and relationship building. Experienced in providing tailored eyewear consultations, mentoring team members and collaborating with doctors and staff to ensure seamless clinical operations. Committed to delivering quality optical solutions, optimizing insurance processes and contributing to practice growth through exceptional service and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Optician
Promenade Optometry and Lasik
Temecula
01.2024 - Current
- Cultivated and managed vendor partnerships for frame procurement while maintaining optimal inventory levels to support profitability.
- Mentored and trained new hires in optical procedures while reinforcing exceptional customer service standards.
- >Administered insurance billing operations including claim submission, verification and reimbursement tracking for optical services and products.
- Conducted personalized consultations to assess patient needs, recommending frames, lens designs and lens enhancements tailored to prescription requirements, style preferences and lifestyle activities.
Lead Floor Optician
Optometric Vision Experience
Wildomar
07.2020 - 08.2023
- Manage high-volume patient communications, scheduled appointments and conducted pre-test procedures for comprehensive eye exams.
- Developed and mentored team members in optical technical skills, customer service excellence and vision insurance protocols to optimize workflow and support revenue growth.
- Fostered patient loyalty through dedicated relationship-building initiatives to enhance patient retention
- Delivered educational materials on contact lens usage and care, ensuring patients understand safe wear protocols and hygiene standards.
Education
Dental Assistant Certificate - Dental Assisting
Bryman College
CA01-2006
High School Diploma -
Alta Loma High School
Rancho Cucamonga, CA06-1999
Skills
- Build and maintain strong, trust-based patient relationships, fostering long-term loyalty
- Insurance verification and billing for VSP, EyeMed, Davis Vision, Spectera, Superior Vision, IEHHP, Medicare and PPO
- Operate manual lensometer to verify prescription accuracy and lens specifications
- Deliver personalized product recommendations tailored to prescription requirements, patient lifestyle, comfort and aesthetic goals
- Measure PD, OC and SEG heights to ensure precision in lens alignment
- Resolve eyewear-related vision issues through prescription review, frame fit adjustments and lens evaluation
- Provide frame repair and adjustments to optimize fit, comfort and visual performance
- Ranked #1 in Sales average among optical staff while maintaining high patient satisfaction and retention
Timeline
Optician
Promenade Optometry and Lasik
01.2024 - Current
Lead Floor Optician
Optometric Vision Experience
07.2020 - 08.2023
Dental Assistant Certificate - Dental Assisting
Bryman College
High School Diploma -
Alta Loma High School