Carlos Zuniga
Los Angeles
Summary
Driven Busser with 4 years of experience working with restaurant & Hotel teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
4
4
years of professional experience
Work History
Housekeeper
Hilton
Universal City, CA
06.2022 - 05.2025
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene.
- Assisted with laundry operations, managing linens and towels efficiently for guest use.
- Collaborated with team members to complete cleaning tasks within designated timeframes.
- Implemented efficient cleaning techniques, enhancing overall guest satisfaction and comfort.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Increased guest satisfaction scores by 20% consistently achieving high marks in cleanliness and attention to detail.
Busboy
Rosaline
City Of Los Angeles, CA
09.2021 - 12.2021
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Offered product samples, answered questions and helped customers find items.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma - Science Education
Camino Nuevo Charter High School
Los Angeles, CA06.2019
Skills
Demonstrated resourcefulness by identifying innovative solutions to complex challenges
Assisted teams in completing projects by fostering open communication and collaboration Contributed to a positive team environment by encouraging participation and idea sharing
Assisted in clearing tables to maintain cleanliness and organization in dining areas Supported team members in preparing tables for incoming guests
Supported event coordinators in optimizing seating arrangements for guest comfort Collaborated with team members to ensure effective seating logistics
Restocked supplies to maintain inventory levels Supported daily operations by ensuring availability of necessary materials
Assisted in managing waste disposal processes to maintain cleanliness and safety standards
Languages
Spanish
Native or Bilingual
Timeline
Housekeeper
Hilton
06.2022 - 05.2025
Busboy
Rosaline
09.2021 - 12.2021
High School Diploma - Science Education
Camino Nuevo Charter High School