Carlos Torres
Summary
Dynamic leader with proven expertise in customer service and team leadership honed at Denny's Restaurant. Excelled in enhancing customer satisfaction and streamlining operations to boost profitability. Skilled in sales techniques and time management, achieving significant improvements in service delivery and operational efficiency.
Overview
2
2
years of professional experience
Work History
Manager
Denny's Restaurant
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Server/Line Cook
Las Originales
07.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Sales Associate
Silver Stone & Tile
01.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
BBA - Business Administration And Management
UTEL
Online Education01-2027
BBA - Business Administration And Management
Anahuac Mexico
Mexico City08-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Sales techniques
- Marketing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
Denny's Restaurant
10.2024 - Current
Server/Line Cook
Las Originales
07.2024 - 10.2024
Sales Associate
Silver Stone & Tile
01.2023 - 02.2024
BBA - Business Administration And Management
UTEL
BBA - Business Administration And Management
Anahuac Mexico
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