Carlos Ortiz
Los Angeles
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Resident Manager
RPM Management
06.2023 - Current
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
Server
The Cheescake Factory
12.2010 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Certificate - Real Estate
Los Angeles City College
Los Angeles, CA08.2023
High School Diploma -
Los Angeles Senior High School
Los Angeles, CA06.1999
Skills
- Tenant relations
- Maintenance Management
- Building Maintenance
- Exceptional customer service
- Professional Appearance
Languages
Spanish
Native or Bilingual
Timeline
Resident Manager
RPM Management
06.2023 - Current
Server
The Cheescake Factory
12.2010 - Current
Certificate - Real Estate
Los Angeles City College
High School Diploma -
Los Angeles Senior High School
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