Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Murudumbay

Carlos Murudumbay

Toronto,ON

Summary

Accomplished Customer Service Representative with a history of success at LCBO, adept in customer engagement and analytical problem-solving. Proven ability to enhance customer loyalty and guide new employees. Dedicated to exceptional service delivery through in-depth product knowledge and active listening, leading to enhanced customer satisfaction.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

LCBO
09.2003 - Current
  • Maintained professionalism under pressure while effectively managing high-stress situations and resolving disputes.
  • Increased loyalty by resolving customer complaints with empathy, leading to repeat business.
  • Achieved satisfactory outcomes on escalated calls for both customers and the organization.
  • Promptly responded to requests for product, service, and company information from customers.
  • Utilized extensive product knowledge to provide tailored recommendations based on customer needs.
  • Mentored new hires, facilitating their successful integration into the team environment.
  • Fostered positive service experiences by addressing customer inquiries diligently.
  • Delivered exceptional service through strong product understanding and creation of welcoming atmospheres.

Education

W 1

Gorge Brown
Toronto, ON
09.2016

Skills

  • Customer service excellence
  • Effective listening
  • Critical thinking
  • Data input
  • Customer engagement strategies
  • Solution development
  • Relationship cultivation
  • Product education

Languages

English
Full Professional

Timeline

Customer Service Representative

LCBO
09.2003 - Current

W 1

Gorge Brown

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Carlos Murudumbay