Carlos Fierro

• Supervisor in charge of team of 10 people, team on charge of change oil and perform various services for cars(top up fluids, check filters,check wiper blades, check tires pressure, sales).
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Maintained compliance with company policies, objectives, and communication goals.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Developed and implemented customer service policies to enhance satisfaction.
• Solicited customer feedback to identify and improve on areas of weakness.
• Gathered, organized and input information into digital database.
• Maintained database systems to track and analyze operational data.

• Proved successful working within tight deadlines and fast-paced

atmosphere.

• Actively listened to customers' requests, confirming full

understanding before addressing concerns.

• Resolved conflicts and negotiated mutually beneficial agreements

between parties.

• Identified issues, analyzed information and provided solutions to

problems.

• Learned new skills and applied to daily tasks to improve efficiency

and productivity.

• Created spreadsheets using Microsoft Excel for daily, weekly and

monthly reporting.

• Used Microsoft Word and other software tools to create

documents and other communications.

• Resolved problems, improved operations and provided

exceptional service.

• Increased customer satisfaction by resolving issues.
• Received bid from customer, change format in excel to company format, send it to pricing department and

uploading into our system to analyze pricing, return bid to customer

• Collected and analyzed business data from various departments to prepare reports and presentations for management.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Supervised staff successfully, utilizing effective communication and Collaborate with vendors and built effective partnerships devoted

to capitalizing on emerging and sustainable sales opportunities.

• Reviewed daily metrics of account executives to evaluate

strengths and weaknesses.

• Developed innovative marketing campaigns to increase

engagement with target demographic and drive brand exposure.

• Directed sales support staff in administrative tasks to help sales

reps close deals.

• Led sales region to increase sales and boost team morale.
• Attracted new clientele and developed customer relationships by

hosting product-focused events dynamic interpersonal skills.

• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Trained team members in successful strategies to meet operational and sales targets.
• Effectively coached team members to reach weekly and monthly sales goals.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.