Carlos Cazal Jr.
Long Beach
Overview
15
15
years of professional experience
1
1
Certification
Work History
Valet Supervisor
Kuhns Enterprise and Hospitality
06.2023 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
Customer Service Representative
Nogin
03.2020 - 10.2022
- Provided telephone and email support for multiple ecommerce accounts
- Acknowledging and resolving customer complaints
- Recommend possible products to meet customers needs
- Work with Shopify platform to process orders, refunds, returns and exchanges
- Work with a team of CSRs and other department to find appropriate solutions
- Follow SOPs to effectively assist customers efficiently
Customer Service Representative
IGLOO Coolers (Branded Online)
07.2018 - 03.2020
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Process warranty orders and ensure customers are assisted in a timely manner
- Order Management
- Managed high volume calls and warranty orders
Customer Service Representative
ONESTOP Internet
07.2017 - 06.2018
- Provided Telephone and Email Support for multiple accounts
- Routinely answered customer questions regarding merchandise and pricing
- Answered customer questions about product availability and shipment times
- Processed merchandise returns and exchanges
- Resolved product/policy issues
Hydro-Blast Technician
PSC Industrial Corp.
09.2012 - 09.2015
- Provided cleaning services by using High Pressure Water Systems and machinery to Multi-Million dollar corporations i.e
- Shell, Tesoro, BP, etc
- Nationwide
- Assisted in various Oil refinery 'shutdowns', ensuring that all jobs completed were in compliance with all CaLOSHA/OSHA regulations
- Operated and maintained various machinery that were industry specific
- Trained for Fire and Rescue in confined spaces as well as advanced first aid and CPR
- Analyzed each work order efficiently, otherwise known as Loss Prevention System Analysis
Flooring Technician
JKP Flooring Inc.
07.2012 - 09.2012
- Provided flooring installation using commercial grade carpet and linoleum
- Used industry specific machinery for flooring removal and provided faster turnaround time for the customer
- Transported new flooring and responsibly disposed of all flooring and padding once the job was completed
Buying Department Manager / Dispatch
Quizno's Corp.
04.2010 - 07.2012
- Promoted to Night/Swing shift Manager in six months' time from initial hire date
- Positioned to provide food for our customers in a faster pace environment
- This included providing the food/drink and handling the company's register
- Assisted in cleaning for close of business and for preparation for the following shift(s)
- Repaired deli style machinery to ensure continuous service for our customers
- Responsible reconciliation of the register, inventory of food and supplies and opened/closed the store
Education
High School Diploma -
Long Beach School for Adults
Long Beach, CA01.2008
Skills
- Customer Service
- Business Relations
- Bilingual (English/Spanish)
- Managerial Skills
- OSHA Knowledge
- CALOSHA Knowledge
- Organization Skills
- Multi-tasking Skills
- Time Management
- Machinery Training
- Shopify Proficiency
Certification
- Forklift Cert., Long Beach, CA, 2013
- Confined Spaces Cert., Carson, CA, 2013
- Confined Spaces Fire and Rescue Team, Benicia, CA, 2013
- C.P.R. Certification, Long Beach, CA, 2016
- Advanced First Aid, Long Beach, CA, 2013
- Lockout Tag-out Cert., Carson, CA, 2013
- CO2 Calibration Cert., Carson, CA, 2013
- RSO Certification Card, Carson, CA, 2013
- "Permit-to-Work" Cert., Carson, CA, 2013
- Hole Watch Cert, Carson, CA, 2013
Timeline
Valet Supervisor
Kuhns Enterprise and Hospitality
06.2023 - Current
Customer Service Representative
Nogin
03.2020 - 10.2022
Customer Service Representative
IGLOO Coolers (Branded Online)
07.2018 - 03.2020
Customer Service Representative
ONESTOP Internet
07.2017 - 06.2018
Hydro-Blast Technician
PSC Industrial Corp.
09.2012 - 09.2015
Flooring Technician
JKP Flooring Inc.
07.2012 - 09.2012
Buying Department Manager / Dispatch
Quizno's Corp.
04.2010 - 07.2012
High School Diploma -
Long Beach School for Adults
- Forklift Cert., Long Beach, CA, 2013
- Confined Spaces Cert., Carson, CA, 2013
- Confined Spaces Fire and Rescue Team, Benicia, CA, 2013
- C.P.R. Certification, Long Beach, CA, 2016
- Advanced First Aid, Long Beach, CA, 2013
- Lockout Tag-out Cert., Carson, CA, 2013
- CO2 Calibration Cert., Carson, CA, 2013
- RSO Certification Card, Carson, CA, 2013
- "Permit-to-Work" Cert., Carson, CA, 2013
- Hole Watch Cert, Carson, CA, 2013
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