Carlos Carballo
Scarborough,ON
Summary
Dynamic customer service professional with a proven track record at Artaiz Call Center, excelling in problem resolution and multi-task management. Demonstrates expertise in call center operations while fostering strong customer relationships and enhancing support systems. Volunteer experience at Montessori showcases collaborative skills and a commitment to team success. Aiming to leverage these strengths to drive customer satisfaction in future roles.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Artaiz Call Center
02.2023 - 11.2023
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Volunteer
Montessori
Cartagena, Colombia
01.2021 - 12.2021
- Participated in team-building exercises to strengthen relationships among volunteers.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Organized and maintained records of volunteer hours and donations.
- Provided assistance to staff in the daily operations of the organization.
Education
Diploma - Supply Chain Management
Centennial College
Scarborough, ON04-2025
Skills
- Store maintenance
- Scheduling
- Paperwork processing
- Shipping procedures
- Retail store support
- Call center operations
- Multi-task management
- Problem resolution
Languages
Spanish
Native/ Bilingual
French
Limited
Timeline
Customer Service Representative
Artaiz Call Center
02.2023 - 11.2023
Volunteer
Montessori
01.2021 - 12.2021
Diploma - Supply Chain Management
Centennial College
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