Carlie Zottich
Social Services Student
Etobicoke
Summary
Compassionate and dedicated Social Services student seeking a student placement to gain hands-on experience in providing support to diverse populations. Currently working as a receptionist in an addiction clinic, developing strong communication, organizational, and client service skills in a fast-paced environment. Passionate about advocating for individuals facing challenges such as addiction, mental health issues, and social inequalities. Eager to apply academic knowledge and frontline experience to contribute positively to a dynamic social services team.
Overview
9
9
years of professional experience
1
1
Language
Work History
Medical Receptionist
Sunrise Addiction Clinic
01.2022 - Current
- Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinate patient scheduling, check-in, and check-out.
- Enhance patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Manage multi-line phone system and pleasantly greeted patients.
- Organize essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Assist healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Cashier
No Frills
01.2016 - 12.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Education
Diploma - Social Services
Humber College
Toronto, ON 05.2001 -
Skills
Medical office administration
Telephone etiquette
Records management
Paperwork coordination
Compassionate communication skills
Professionalism and empathy
Friendly, positive attitude
Customer service
Timeline
Medical Receptionist
Sunrise Addiction Clinic
01.2022 - Current
Cashier
No Frills
01.2016 - 12.2021
Diploma - Social Services
Humber College
05.2001 -
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