Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlie Manning

Summary

Experienced customer service person with more than 15 years of experience in food service and technical support. Strong understanding of computers and aptitude for learning. Enjoys growing professionally and ability to improve through constructive feedback. Extremely hard working individual who takes pride in a job well done.

Overview

20
20
years of professional experience

Work History

SOFBC General Clerk

Save On Foods 0979
02.2019 - Current
  • Provided excellent customer service skills.
  • Effectively serviced customers with their groceries at till while packing in a timely manner.
  • Overlooked self scan and assisted customers.
  • Sold tobacco and Lottery. BCLotto certified.
  • General housekeeping of store while times were slow, filled cookers, did returns, baskets, etc.
  • Helped management stock shelves and any other duties they required of me.
  • Worked with the Price change team and assisted in price changes.

Technical Support

Stream Global Services Inc.
03.2009 - 04.2015
  • Support companies with troubleshooting and challenges with computers and printers.
  • Provided North American technical support to US companies by providing remote maintenance, analysis of computer systems, software, hardware and printers.
  • Assisted hardware and software issues by identifying, researching and resolving technical problems.
  • Provided excellent customer service.
  • Was able to take multiple calls per day and deal with multiple requests daily that resolved in multitasking in a fast paced environment.
  • Dealt with windows, IOS and relevant software

Server

Penang-Szechuan Cuisine
09.2005 - 03.2009
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Concession Attendant

Cottonwood 4 Cinemas
12.2003 - 09.2005
  • Provided customer service and food order to movie goers accurately, serving food in a timely manner, and communicating clearly regarding order times in fast paced environment.
  • Prepped and served cotton candy, popcorn, nachos and soft drinks.
  • Processed cash, debit and credit transactions through cash registers and manually make change
  • Brewed coffee and tea and changed out drink station syrups.
  • Cleaned and sanitized individual theaters, concession area and washrooms.

Education

High School Diploma -

Abbotsford Continuing Education
Abbotsford, BC

Skills

  • Excellent customer service
  • Cash handling
  • Opening / Closing
  • Time management
  • Problem solving
  • Punctual
  • Computer proficient
  • Administrative skills
  • Typing 60 WPM
  • Sales
  • Attention to detail

Languages

English

Timeline

SOFBC General Clerk

Save On Foods 0979
02.2019 - Current

Technical Support

Stream Global Services Inc.
03.2009 - 04.2015

Server

Penang-Szechuan Cuisine
09.2005 - 03.2009

Concession Attendant

Cottonwood 4 Cinemas
12.2003 - 09.2005

High School Diploma -

Abbotsford Continuing Education

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Carlie Manning