Carley Richmond
Burlington
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Service Appointment Coordinator
1958040 Ontario Inc.
Oakville
03.2025 - Current
- Handle database leads and create appointments for the Service Department.
- Make 50-70 outbound calls per day.
- Respond to customer inquiries in a timely fashion, and answer questions on available products and services.
- Coordinated communication between technicians and customers for service updates.
- Assisted in maintaining accurate records of service appointments and customer details.
- Collaborated with team members to optimize scheduling efficiency and resource allocation.
- Maintain updated knowledge on all products and services available.
- Communicate effectively with internet customers and prospects according to their preferred method of communication (i.e. phone, email or in person).
- Perform other duties as assigned
Service Advisor
Burlington Hyundai
Burlington
10.2023 - 06.2024
- Provided detailed information on service options and maintenance recommendations.
- Managed follow-up calls to confirm customer satisfaction after service completion.
- Handled cash transactions and processed payments for completed services efficiently.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Upsold additional products or services when appropriate.
Service Advisor
Olympic Hyundai
Niagara Falls
09.2023 - 03.2024
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Provided detailed information on service options and maintenance recommendations.
- Coordinated service department activities to ensure timely vehicle repairs.
- Communicated with technicians to relay customer concerns and service needs.
- Managed follow-up calls to confirm customer satisfaction after service completion.
- Educated customers on warranty policies and service plans available at the dealership.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
Education
Hair Dressing
Bruno's Schools of Hair Design
Hamilton, ON 09.2017 - 08.2018
High School Diploma -
Skills
- Customer service
- Communication skills
- Conflict resolution
- Time management
- Active listening
- Customer satisfaction
- Telephone etiquette
- Data entry
- Effective multitasking
- Problem-solving
Timeline
Service Appointment Coordinator
1958040 Ontario Inc.
03.2025 - Current
Service Advisor
Burlington Hyundai
10.2023 - 06.2024
Service Advisor
Olympic Hyundai
09.2023 - 03.2024
Hair Dressing
Bruno's Schools of Hair Design
09.2017 - 08.2018