Summary
Overview
Work History
Education
Skills
Timeline
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Carleigh Bauld

Fort McMurray,Canada

Summary

Dedicated individual with excellent experience in the customer service industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication driven through criminal justice education. Having the skills to understand a diverse population of individuals, having enriched education on mental health and addiction.

Overview

5
5
years of professional experience

Work History

Client Support Worker

Salvation Army
09.2023 - Current
  • Displayed adaptability by successfully handling multiple priorities simultaneously while meeting tight deadlines and maintaining high-quality work.
  • Actively participated in team meetings, sharing knowledge, insights, and best practices for efficient problemsolving.
  • Served as an advocate for clients'' needs within the organization, facilitating collaboration between departments to resolve complex issues quickly.
  • Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns.
  • Improved client satisfaction by addressing and resolving concerns with a professional, empathetic approach.

Front Desk Receptionist

Phoenix Fitness & Tanning
03.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Janitorial

Bee Clean
06.2020 - 01.2022
  • Sanitized break area kitchen counters, tables and sinks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.

Sales Associate

Marks Warehouse
08.2019 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Education

Correctional Studies - Criminal Justice

Lethbridge Collegiate Institute
Lethbridge, AB
06.2024

High School Diploma -

Father Mercredi
Fort McMurray, AB
06.2020

Skills

  • Positive Attitude and Energetic
  • Superior Interpersonal Skills
  • Driven and Determined
  • Flexible and Adaptable
  • Analytical and Critical Thinking

Timeline

Client Support Worker

Salvation Army
09.2023 - Current

Front Desk Receptionist

Phoenix Fitness & Tanning
03.2022 - Current

Janitorial

Bee Clean
06.2020 - 01.2022

Sales Associate

Marks Warehouse
08.2019 - 10.2020

Correctional Studies - Criminal Justice

Lethbridge Collegiate Institute

High School Diploma -

Father Mercredi

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Carleigh Bauld