Carla CAPPELLANES
Venice
Summary
Brazilian-born and raised, my professional experience integrates knowledge across different industries from local and global perspectives. I moved to the United States 11 years ago, I have work permit secured.
I like to be challenged and know how to be comfortable out of my comfort zone. I'm open to opportunities that allow growth, creative input and exploration, and innovative thinking. Dedicated and focused completing multiple tasks simultaneously, and following through to achieve project goals. Flexible and hard working with strong drive to succeed.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
Reunion Neue House
04.2023 - 12.2023
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Restaurant Hostess
Chulita
04.2022 - 11.2022
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
CFO
Allkansas Corporation
09.2019 - 01.2022
- Created and deployed initiatives to outperform revenue targets and increase company value.
- Initiated back-and-forth communication to negotiate and approve contracts and agreements.
- Analyzed inventory strategy, reduced expenses and renegotiated contracts with vendors to increase profit margin.
- Developed corporate investment strategies to drive growth and security.
Restaurant Hostess
ROC
02.2018 - 03.2019
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
Inventory Manager
Green Park Solutions/ LEXUS
02.2016 - 02.2018
- Took care of all the cars in stock.
- Make sure the cars was in perfect condition to sell.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Greeted customers and directed to requested products.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Bachelor of Arts - Fashion Design
IED Istituto Europeo Di Design
São Paulo12.2012
Bachelor of Arts - Marketing
Anhembi Morumbi
São Paulo12.2010
Skills
- Dining Room Management
- Kitchen Staff Coordination
- Staff Development
- Financial Management
- Strategic Planning
- Business Administration
- Guest Relations Management
- Reservations Coordination
- Food Inspection
- Menu Memorization
- High-Volume Dining
- Group Reservations Management
Languages
Portuguese
Native or Bilingual
Timeline
Restaurant Hostess
Reunion Neue House
04.2023 - 12.2023
Restaurant Hostess
Chulita
04.2022 - 11.2022
CFO
Allkansas Corporation
09.2019 - 01.2022
Restaurant Hostess
ROC
02.2018 - 03.2019
Inventory Manager
Green Park Solutions/ LEXUS
02.2016 - 02.2018
Bachelor of Arts - Fashion Design
IED Istituto Europeo Di Design
Bachelor of Arts - Marketing
Anhembi Morumbi
Similar Profiles
Samuel MorrisSamuel Morris
Host at Neue House - Venice BeachHost at Neue House - Venice Beach
David AriasDavid Arias
Food Runner at Neue HouseFood Runner at Neue House
Landyn MillerLandyn Miller
Barista/shift Lead at Reunion Coffee HouseBarista/shift Lead at Reunion Coffee House