Carla Wong

• Currently working on a small team with specialization in India processing
• Processing LMIA work permit applications for India in CDA
• Experienced in India processing and extensive use of Chinook

• Returned to HQ after BAGLR evacuation
• Processing of TRV and OWP for Southern India
• Supervisor of the Pre-assessment verifications unit PAVU ( 5 member team)
• Training of staff on Chinook and GCMS as required when our Office transitioned from paper to EAP processing
• Lead for PAVU at the Fraud conference in Delhi developed fraud presentation for BAGLR
• Lead for special boutique processing for referrals program in India, processing of trade referrals, Seafarers and special groups as required with a 48 hour turn around for HQ and India
• Backup registry officer

Represent RASO on various working groups (ICAC/ )
· Supervisor Programme Management Office
· When required provide advice on issues related to the Asylum System Management Board
· Briefing and drafting speaking point to support the AADM and DM as required
· When required provide support on Memorandum to Cabinet

• And IRCC, liaising with partners and service providers to provide logistical support such as site management for the interim lodging facility
• Providing assistance to asymptomatic asylum seekers who are required by the Government of Canada to quarantine for 14 days upon entry to Canada
• Engaging with asylum claimants or head of family through brief in-person meetings, to explain the current situation in the context of the COVID-19 pandemic and the importance of remaining in quarantine as specified.

• Represent the Domestic Network on various working groups (ICAC/ )
• Supervisor with ACMT Operational Support Team
• When required provide advice on issues related to Asylum
• When required provide support on Memorandum to Cabinet
• Human Migration Integrity Division – Reviews and Interventions A/PM4

• Preparing written notices and submissions for paper interventions
• Presenting evidence, cross examining witnesses and defending the Minister’s position in arguments at in-person interventions before the IRB panel
• Review and assess RPD files
• Make re-determinations of eligibility as applicable (as required)
• Research and investigate
• Determine the method of intervention
• Prepare the notice of intent to intervene and submissions
• Make general applications
• Review RPD decisions for possible appeal at the Refugee Appeals Division
• Respond to claimant appeal by filing a notice of intervention along with any other documentary evidence
• Review RPD or RAD decisions in case of judicial review

• PM 03 – PNP Complex Cases
• Provincial Nominee Unit Complex Files/, Under the authority vested to Senior Immigration Officers, determines the eligibility and qualification of complex and contentious immigration applications in accordance with the Immigration and Refugee Protection Act (IRPA) and Regulations
• Identifies and investigates violations of the IRPA and Regulations, and recommends disposition of applicants who may have been in violation of the IRPA and Regulations to the appropriate office
• Develops and maintains routine and ad hoc reports
• Monitors and analyses selected cases to identify fraud, trends, patterns, and anomalies to ensure program integrity, improved quality and service delivery
• Co-ordinates the response to Access to Information requests and court requests for information
• Leads and/or participates in various special project teams
• Researches information and consults with appropriate resource persons both internally and externally to clarify and finalize complex cases or to undertake studies or projects
• Determines and processes cost recovery feeds and approves refunds with respect to the IRPA fee regulations and the Financial Administration Act
• Designs and delivers legislative/policy training modules, policy initiatives, and procedural proposals to improve service delivery
• Coaches, mentors and trains CPC staff
• Acts for the supervisor when required
• Provide advice and guidance to program assistants on procedures, policies, regulations and legislation
• Develop of standard operating procedures for security investigations
• Drafting monthly reports on Quality Assurance document projects within the SIU
• Provide advice and guidance to the SIU Team Lead on the findings of investigations to determine whether reports will be forwarded to our CBSA partners for site visits
• Analyze targeted referrals from |CPCO programs for referral to CBSA when warranted
• Conduct investigations and special projects as required

• Perform Access Management and provide support to internal and external clients, national and international, by phone and email for multiple systems used by CBSA
• As the System Access Management CPIC National Administrator:
• Duties as A/FB4 CPIC access and Special Projects
• Develop all communication plans for roll-out of new SAM online form and the ICS form on the IT Self Service Portal
• Develop procedures and recommend new processes for access provisioning as required
• Provide advice and guidance on outgoing messaging for System Access troubleshooting
• Complete the ICS Design Specifications for IAMS on reporting functions
• Redesign messaging on the WIKI to introduce new SAM online process and ICS on the IT Self-Service Portal
• Coordinate and draft all outgoing Bulletins as required by Systems
• Provide advice and guidance to management on CPIC access provisioning going forward as the system matter expert
• Liaise between other government departments and the regions
• Provide troubleshooting assistance for multiple CBSA systems but SME for CPIC access
• Provide customer service by conference call and email for all CPIC users at CBSA
• Develop procedures, policies and processes for CPIC access provisioning
• Provide guidance and training advice to colleagues and regional coordinators in regards to systems access SME CPIC
• Report and note problems and issues
• Create and maintain statistics reporting as required for CPIC access provisioning
• Analyze Regional needs provide input and review on procedures and operational requirements in place

• IRCC Security Investigations Unit/ Program Integrity Reporting to Robert Archambault, Under the authority vested to Senior Immigration Officers, determines the eligibility and qualification of complex and contentious immigration applications in accordance with the Immigration and Refugee
• Protection Act (IRPA) and Regulations
• Identifies and investigates violations of the IRPA and Regulations, and recommends disposition of applicants who may have been in violation of the IRPA and Regulations to the appropriate office
• Develops and maintains routine and ad hoc reports
• Monitors and analyses selected cases to identify fraud, trends, patterns, and anomalies to ensure program integrity, improved quality and service delivery
• Co-ordinates the response to Access to Information requests and court requests for information
• Leads and/or participates in various special project teams
• Researches information and consults with appropriate resource persons both internally and externally to clarify and finalize complex cases or to undertake studies or projects
• Determines and processes cost recovery feeds and approves refunds with respect to the IRPA fee regulations and the Financial Administration Act
• Designs and delivers legislative/policy training modules, policy initiatives, and procedural proposals to improve service delivery
• Coaches, mentors and trains CPC staff
• Acts for the supervisor when required
• Provide advice and guidance to program assistants on procedures, policies, regulations and legislation
• Develop of standard operating procedures for security investigations
• Drafting monthly reports on Quality Assurance document projects within the SIU
• Provide advice and guidance to the SIU Team Lead on the findings of investigations to determine whether reports will be forwarded to our CBSA partners for site visits
• Analyze targeted referrals from |CPCO programs for referral to CBSA when warranted
• Conduct investigations and special projects as required

• FB02 Currently on LWOP

LWOP for accompanying spouse-

• Hired to process a 6000 file backlog of refugee claimants and to assist the DIO with Skilled Worker Class/Work Visas and Student Visas and Visitor Visa interviewing
• Responsible for the issuance of visas to persons wishing to travel to Canada- visitors
• Workers, and students as required
• Service to the public- in person, in writing and by telephone on visa issuance on a 24hr processing
• Timeline
• Reviewing , corresponding and interviewing Refugee claimants and made recommendations to the Immigration Program Manager on positive and negative decisions

• Port of Entry
• Commendation Award 1990- for work during Gulf War for the Protection of Canada
• Acting Shift Superintendent POE – 6 months
• Interpreting the Immigration Act, Regulations, related legislation and policies
• Working with the public - in person, in writing and by telephone
• Interviewing clients to determine their admissibility
• Writing case reports and completing visitor and immigrant documentation as required
• Inspecting documents and passports, using a variety of mechanical aids, to verify authenticity
• Exercising the authority of a Peace Officer in the arrest, detention, escort and removal of individuals found to be in violation of the Immigration Act and Regulations
• Working in the Refugee Settlement Unit, providing services to Convention Refugees