Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carla Olguin

Concord,ON

Summary

Customer-focused Head Bartender with 5 years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.

Overview

6
6
years of professional experience

Work History

Waitress

Jezebel
11.2023 - Current
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.

Waitress and Bartender

The Burg Village Pub
11.2023 - Current
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.

Beauty Technician

Self Employed
10.2018 - Current
  • Maintained regular client list and successfully handled walk-in customers.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Enhanced customer satisfaction by providing personalized beauty treatments and product recommendations.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Efficiently managed administrative tasks such as appointment booking, payment processing, and record maintenance.
  • Mixed pigments and used proper techniques to achieve desired color.

Bartender

Albertos Sports Bar And Grill
08.2018 - 05.2022
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Skilled at working independently and collaboratively in a team environment.

Bartender

Home Base Bar And Grill
01.2019 - 03.2019
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

High School Diploma -

Dunbarton High School
Pickering, ON
06.2016

Skills

  • Transactions and Cash Handling
  • Food Running
  • Customer Service
  • Ability to Lift 30 Pounds
  • Beverage Preparation
  • Upselling
  • High-volume dining
  • Decision-Making
  • Food safety understanding
  • Cleaning and sanitizing
  • Special Event Coordination
  • Reservation Management
  • Team Leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress

Jezebel
11.2023 - Current

Waitress and Bartender

The Burg Village Pub
11.2023 - Current

Bartender

Home Base Bar And Grill
01.2019 - 03.2019

Beauty Technician

Self Employed
10.2018 - Current

Bartender

Albertos Sports Bar And Grill
08.2018 - 05.2022

High School Diploma -

Dunbarton High School

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Carla Olguin