Summary
Work History
Education
Skills
Volunteer experience
Languages
Timeline
Generic

Carl Poon

Calgary,AB

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.

Work History

Airport Receptionist

Westar Travel
07.2023 - 09.2023
  • Arranged airport shuttle service for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Tour Guide

Westar Travel
05.2023 - 09.2023
  • Guided groups of up to 14 people on scheduled tours.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.

Education

Bachelor of Science - Enterprise System Development

University of Technology, Sydney
Australia
03.2020

Skills

  • Customs Requirements
  • Retail Management
  • Adaptive and Creative
  • Excellent Memory

Volunteer experience

All Sport One Day 2023

Calgary, AB - 17/06/2023

  • Helped children to join the free sessions of the facilities in Southland Leisure Centre
  • Distributed event's souvenirs such as t-shirt, name tag, wrist band
  • Checked-in pre-registered guests

Languages

English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Airport Receptionist

Westar Travel
07.2023 - 09.2023

Tour Guide

Westar Travel
05.2023 - 09.2023

Bachelor of Science - Enterprise System Development

University of Technology, Sydney

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Carl Poon