Geralyn St Louis
Travel Specialist
Edmonton,Alberta
Summary
Resourceful and knowledgeable Travel Specialist passionate about providing dream experiences in leisure travel for solo travelers, couples, families, and groups. Extensive travel experience, strong research background, and love of all things travel. Committed to working with clients pursuing unique vacation adventures. Excellent interpersonal communication and networking skills.
Overview
4
4
years of professional experience
Work History
Travel Specialist
Travel Chicks
08.2019 - Current
- Specialized in catering to solo travelers by arranging group travel opportunities.
- Conducted market research to investigate potential new travel destinations.
- Communicated benefits and information regarding international travel insurance with clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Collaborated with colleagues to create and promote special travel packages.
- Advised customers on necessary travel documents and visa requirements.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel bookings.
- Updated and maintained customer databases to increase customer retention.
Education
Bachelor Of Arts - Psychology And Sociology
Campus St Jean, University of Alberta
Edmonton, ABPost Graduate Diploma - Adult Education
University of Alberta
Edmonton, ABTravel Chicks Travel Specialist Training
Spruce Grove, AB11.2019
Skills
- Travel Planning
- Special Needs Clients
- Customer Satisfaction
- Client Networking
- Revenue Generation
- Leisure Travel
- Credit Card Payments
- Client Needs Assessment
- Customer Referrals
- Commission Tracking
- Customs Requirements
- Client Loyalty and Retention
- Ground Transportation
- Client Consultations
- Travel Knowledge
- Interpersonal Communications
- Travel Research
- Travel Bookings Processes
- International and Domestic Travel
- Cost Calculation
- Cancellation Policies
- Accurate Reporting
- Collect Payments
- Travel Insurance Sales
- Industry Standards
- Customized Travel Package
- Travel Destination Advice
- Accurate Documentation
- Alternative Transportation
- Customs and Immigration Policies
- Marketing
- Tour Preparation
- Itineraries
- Creative Solutions
- Services Promotion
- Relationship Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Travel Specialist
Travel Chicks
08.2019 - Current
Bachelor Of Arts - Psychology And Sociology
Campus St Jean, University of Alberta
Post Graduate Diploma - Adult Education
University of Alberta
Travel Chicks Travel Specialist Training