Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

CANEEYA SIVAPALAN

Toronto,Canada

Summary

Dynamic leader with extensive experience at Walmart Canada, excelling in team leadership and customer relationship management. Recognized for enhancing service quality and reducing wait times through effective scheduling and training initiatives. Proven ability to implement process improvements, ensuring compliance and operational efficiency in high-pressure environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Front End Manager

Walmart Canada
Scarborough , ON
04.2025 - Current
  • Lead daily operations at the front end of a high-volume retail environment, overseeing 100+ associates including cashiers, customer service desk staff, and cart attendants.
  • Ensured smooth customer flow and minimized wait times by proactively managing staffing levels, breaks, and lane balancing based on real-time traffic and scheduling forecasts.
  • Trained and mentored new associates on POS systems, customer service protocols, and Walmart’s operational standards, contributing to improved service quality and team efficiency.
  • Played a key role in loss prevention by enforcing compliance with cash handling procedures and monitoring refund and override activity, helping to reduce shrink and discrepancies.
  • Acted as a liaison between front end staff and senior management, escalating customer concerns when necessary and implementing feedback-based solutions to enhance the overall shopping experience.
  • Supported special promotions, seasonal transitions, and storewide initiatives by collaborating across departments to maintain store presentation and ensure a seamless customer journey.
  • Recognized multiple times for strong leadership, adaptability, and commitment to delivering outstanding customer service under pressure.

Lead Customer Service Manager

Walmart Canada
Toronto, Canada
02.2022 - 04.2024

Pandemic Response Attendant

Lakeridge Health Ajax Pickering
Ajax, Canada
01.2022 - 04.2022
  • Provided administrative support in a hospital setting, managing visitor logs and patient inquiries.
  • Answered calls, scheduled appointments, and ensured compliance with health protocols.
  • Maintained accurate records and coordinated with medical teams for escalated cases.

Customer Service Manager

Walmart Canada
Toronto, Canada
05.2020 - 01.2022

Customer Service Desk Associate

Walmart Canada
Toronto, Canada
11.2019 - 04.2020

Cashier/Self Checkout Host

Walmart Canada
Scarborough, ON
10.2018 - 10.2019

Education

Bachelor of Health Sciences - Public Health (Honors)

Ontario Tech University
Oshawa, ON

Skills

  • Scheduling & Calendar Management
  • Data Entry & Document Processing
  • Report Analysis & Reconciliation
  • Policy Compliance & Record-Keeping
  • Microsoft Office (Excel, Outlook, Word)
  • Scheduling
  • Employee training
  • Financial reporting
  • Customer escalation management
  • Customer relationship management
  • Team leadership
  • Problem solving
  • Time management
  • Conflict resolution
  • Process improvement
  • Microsoft Office
  • Attention to detail
  • Cost reduction strategies
  • Policy implementation
  • Employee supervision
  • Administrative support
  • Budget development
  • Team collaboration
  • Task delegation
  • Multitasking capacity
  • Filing system organization
  • New hire onboarding

Certification

  • WHMIS
  • First Aid & CPR
  • Smart Serve Certified

Languages

  • English
  • Tamil

References

References available upon request.

Timeline

Assistant Front End Manager

Walmart Canada
04.2025 - Current

Lead Customer Service Manager

Walmart Canada
02.2022 - 04.2024

Pandemic Response Attendant

Lakeridge Health Ajax Pickering
01.2022 - 04.2022

Customer Service Manager

Walmart Canada
05.2020 - 01.2022

Customer Service Desk Associate

Walmart Canada
11.2019 - 04.2020

Cashier/Self Checkout Host

Walmart Canada
10.2018 - 10.2019

Bachelor of Health Sciences - Public Health (Honors)

Ontario Tech University

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CANEEYA SIVAPALAN