Lisa Smith

• Support the Front End Manager and the front end team in all areas of daily business , service , growth and development.
• Coach and train new and existing employees on processes, procedures and service.
• Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
• Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
• Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
• Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
• Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
• Established team priorities, maintained schedules.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
• Oversaw cashier operations, bookkeeping, and security.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
• Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Coached employees through day-to-day work and complex problems.
• Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
• Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.

Responsible for understanding, implementing, and managing point-of-sale (POS) systems, mobile payment solutions, online payment gateways, and electronic payment methods for Multiple Banners in Western Canada.

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Coordinated schedules to arrange management interviews with applicants.
• Studied job descriptions and qualifications to determine applicant requirements.
• Schedule and provide onsite orientation to all new employees
• Implemented candidate tracking system, improving organization and follow-up with potential hires.

• Conducted regular audits of merchandise inventory levels to identify discrepancies or potential shrinkage concerns before they escalated into significant losses.
• Streamlined store operations by implementing efficient processes for sales transactions, returns, exchanges, and refunds.
• Increased customer satisfaction by addressing and resolving customer concerns promptly and efficiently.
• Supported the Store Manager in executing operational tasks such as scheduling, payroll processing, and budgeting.
• Boosted store sales by implementing effective merchandising strategies and maintaining visually appealing product displays.
• Collaborated with other Assistant Managers to develop promotional events, seasonal campaigns, and special offers that drove foot traffic and increased sales.
• Assisted in achieving store profitability goals through diligent inventory management and loss prevention efforts.
• Enforced cleaning protocols by supplying hand sanitizer and cleaning supplies throughout day.
• Coordinated store events and promotional activities to entice new customers and foster loyalty among existing patrons.
• Participated in regular staff meetings to discuss store performance metrics, address potential issues, and celebrate successes as a team.
• Enhanced employee productivity by providing ongoing training, guidance, and support to the team members.
• Played a key role in achieving sales targets by motivating team members through performance feedback sessions and recognition initiatives.
• Trained store associates on operating practices and procedures.
• Assumed certain management responsibilities in absence of store manager.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Rotated merchandise and displays to feature new products and promotions.

• Provide leadership coaching and support to a wide variety of influential leaders
• Support and train teams on the company's engagement strategy through workshops, communication and mentoring
• Analyze data to determine trends, developments and areas of opportunity to improve business financials
• Driving employee engagement and positive outcomes through effective communication across the organization and activities that generate excitement towards company goals
• Understand, promote and communicate the company purpose, mission, priorities and core values with the goal of delivering a well-aligned workforce
• Launch, manage and communicate associate engagement surveys and results to teams
• Oversee and support the Employee Recognition Programs and establish meaningful measurements of success and identifying program champions
• Create and deliver communications and reports to leadership highlighting key performance indicators aligned to various engagement initiatives
• Drives and supports employee customer satisfaction through effective and thoughtful communication of the 'why' behind company actions
• Builds strong two-way rapport
• Executed programs and workshops for strategic customers.
• Collaborated with cross-functional teams to gather feedback and improve overall customer experience throughout various touchpoints.
• Streamlined communication channels for improved customer engagement through social media management.
• Continuously sought opportunities for professional growth by attending workshops, webinars, and training sessions relevant to the role of an Engagement Specialist.
• Prepared engagement strategies for stakeholder groups utilizing key metrics.

• Responsible for all aspects of store operation
• Manage and oversea the center of the store (grocery dept.)
• Ordering, stocking, planning, and merchandising of product
• Knowledge of building and ground maintenance
• Build and leverage both within the store and with our vendors
• Engage, mentor and promote companies mission and values
• Coordinated store events and promotional activities to entice new customers and foster loyalty among existing patrons.
• Implemented visual merchandising standards according to corporate guidelines, resulting in an inviting shopping atmosphere for customers.
• Trained store associates on operating practices and procedures.
• Enforced cleaning protocols by supplying hand sanitizer and cleaning supplies throughout day.
• Contributed to a positive work environment by promoting teamwork and fostering open communication among staff.
• Streamlined store operations by implementing efficient processes for sales transactions, returns, exchanges, and refunds.
• Supported the Store Manager in executing operational tasks such as scheduling, payroll processing, and budgeting.
• Conducted regular audits of merchandise inventory levels to identify discrepancies or potential shrinkage concerns before they escalated into significant losses.
• Boosted store sales by implementing effective merchandising strategies and maintaining visually appealing product displays.
• Played a key role in achieving sales targets by motivating team members through performance feedback sessions and recognition initiatives.
• Maintained a high level of product knowledge to effectively assist customers in making informed purchasing decisions.
• Collaborated with other Assistant Managers to develop promotional events, seasonal campaigns, and special offers that drove foot traffic and increased sales.
• Assumed certain management responsibilities in absence of store manager.
• Increased customer satisfaction by addressing and resolving customer concerns promptly and efficiently.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted in recruiting, hiring and training of team members.

• Responsible for managing dept
• Inventory and in stock position
• Merchandising of stock
• Plan, order and prepare/cut fresh and frozen seafood, according to set plan
• Set up department for store opening and closing
• Build and maintain customer and employee relationships focusing on quality and service

• Arrange, prepare stock and order deli food products
• Slice, cut, weigh and price stock for customers
• Maintain case displays
• Cash operations
• Ensure freshness, by rotating and coding of all products
• Clean and sanitize work area
• Prepare dept
• For opening and closing of business
• Greet and serve customers

• Responsible for identifying customer advertising requirements in all areas
• Solely responsible for developing the real estate product of the Langley Times
• Create new business and long term relationships
• Formulating specific advertising solutions for business
• Marketing and sales of space for advertising publication

• Company Overview: VANCOUVER
• Supervision of all cash management staff
• Provide training and support in Customer service and employee development
• Ensure compliance with policies and procedures
• Accountable for all reconciliation and management of cash holdings and operations
• Staff planning, payroll and remuneration, performance reviews and appraisals
• Opening and closing business and personal accounts
• Operate and maintain computer and control systems for the branch
• VANCOUVER