Candice Ragoonath
Brampton,ON
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Boston Pizza Restaurant. Proven leadership in managing diverse teams and enhancing guest engagement. Adept at operations management and problem resolution, consistently achieving high customer satisfaction through effective communication and empathy.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Room Service Attendant
Great Canadian Resort
Etobicoke, ON
10.2023 - Current
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Server
Stella Restaurant
Etobicoke, ON
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
General Manager
Boston Pizza Restaurant
Brampton, ON
07.2020 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Server
Boston Pizza Restaurant
Brampton, ON
03.2017 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
CSR
Canaray
Vaughan, ON
12.2020 - 04.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Master Of Finance - Accounting And Finance
Humber College
Toronto, NoneHospitality And Tourism - Hospitality Administration And Management
George Brown College
Toronto, None05.2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Strong work ethic
- Exceptional customer service
- Guest engagement
Languages
English
Full Professional
Timeline
Room Service Attendant
Great Canadian Resort
10.2023 - Current
Server
Stella Restaurant
03.2023 - Current
CSR
Canaray
12.2020 - 04.2021
General Manager
Boston Pizza Restaurant
07.2020 - 07.2024
Server
Boston Pizza Restaurant
03.2017 - 07.2024
Master Of Finance - Accounting And Finance
Humber College
Hospitality And Tourism - Hospitality Administration And Management
George Brown College