I love any kind of art and crafts , bicycling,
- Crafting and DIY Projects
- Gardening
- Embracing outdoor adventures such as sky-diving and bungyjumping
- Digital Art and Animation
Candace Genovese
Customer Service Rep
Brea,CA
Summary
Achieved high levels of customer satisfaction through effective service delivery and support. Enhanced service processes to improve customer experiences. Strengthened professional relationships, contributing to increased profitability and positive business results.
Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Head Cashier, Service Desk, Cashier
Home Depot
Vernon Hills, And LaMirada, CA, And Il
01.2017 - 02.2024
- Facilitated and logged store opening, closing, and shift changes. Kept cash wrap stocked, products faced and shelving free of misplaced items or trash. Contributed to store promotions by informing customers of available discounts or special offers at checkout. Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Representative
Fedex
Buffalo Grove, Illinois
01.2007 - 09.2015
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives. Updated account information to maintain customer records. Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Cashier , Person in Charge
Ralphs Grocery
Long Beach, CA
09.1996 - 10.2005
- Worked well in a team setting, providing support and guidance. Gained extensive knowledge in data entry, analysis and reporting. Identified issues, analyzed information and provided solutions to problems. Passionate about learning and committed to continual improvement. Strengthened communication skills through regular interactions with others. Demonstrated leadership skills in managing projects from concept to completion.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Pharmacy Technician
California Paramedical And Technical College
Long Beach, CA06.1986
Skills
Customer service
Stock management
POS system
Customer service management
Punctual and reliable
Customer relations
Proactive problem-solving
Customer engagement
Accomplishments
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction. Received many Excellent Customer Service awards
Certification
Pharmacy tech
Interests
Timeline
Head Cashier, Service Desk, Cashier
Home Depot
01.2017 - 02.2024
Customer Service Representative
Fedex
01.2007 - 09.2015
Cashier , Person in Charge
Ralphs Grocery
09.1996 - 10.2005
Associate of Arts - Pharmacy Technician
California Paramedical And Technical College