Swarna Mariam Jose
Vernon,BC
Summary
Experienced in lead generation, customer relationship development, and sales. Focused customer relations professional with a track record of providing unsurpassed support to demanding customers, ensuring their satisfaction and loyalty. Strong background in related roles, with a passion for improving service delivery, enhancing knowledge, and consistently exceeding expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Cashier/ Service Desk
Home Depot
03.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Sales Consultant
Virgin Plus
02.2023 - 11.2023
- Identifying potential customers, making offers, answering to inquiries, offering advice to hesitant clients, and closing sales
- Actively and regularly participates in team meetings
- Identities key areas of improvement in existing sales strategies
- Creates sales plans and recommends cost-effective sales practices
- Generates useful insight about customer needs
- Maintains knowledge of business operations and product offerings
Customer Solutions Specialist
Rogers Communications
06.2021 - 09.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Resolved issues efficiently and enhanced customer satisfaction ratings
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability
Merchandiser- Team Lead
Windar Merchandising Inc
08.2021 - 04.2022
- Inspected merchandise for quality and arranged proper display location on floor based on planograms
- Trained new team members by relaying information on company procedures and safety requirements
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Dealership Advisor
Concentrix
01.2021 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and guidelines to consistently achieve call-time and quality standards
- Educated customers on current promotions, upgrades or new offerings available under current plan and resolved customer enquiries
Crew Member
McDonald's
08.2018 - 01.2020
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards
- Complied with company service and quality standards, including inventory and cash control procedures
Education
Diploma - Social Service Worker
Fleming College
Peterborough, ON04.2021
High School Diploma -
Chavara International School
04.2016
Skills
- Team Contributions
- Workplace Efficiency
- Product cross-selling
- Multitasking
- Decision-making
- People skills
- Flexible
- Time management
- Microsoft Office
- Critical thinking
- Friendly, positive attitude
- Basic math
- Customer Service
- Live Chat
Certification
- AODA Customer Service Training, 05/01/21, Present
- Emotional Intelligence Practitioner Cert (ACCREDITED), 05/01/21, Present
- Online training Initiative to address Human trafficking, 01/01/21, Present
- Intersection of Sexual Violence and Domestic Violence Course - (OAITH), 01/01/21, Present
- Risk Assessment and Safety Planning- (OAITH), 01/01/21, Present
- Risk Assessment and Safety Planning with Infants, Children and Youth - (OAITH), 01/01/21, Present
- Sexual Violence, the Law and Legal Options for Survivors-(OAITH), 01/01/21, Present
- Technology and Safety Planning- (OAITH), 01/01/21, Present
- Mind Control - Managing Mental Health during COVID 19, 01/01/21, Present
- Cannabis and Youth - Certificate for Youth workers, 01/01/21, Present
- WHIMS Certificate, 01/01/21, Present
Timeline
Head Cashier/ Service Desk
Home Depot
03.2024 - Current
Sales Consultant
Virgin Plus
02.2023 - 11.2023
Merchandiser- Team Lead
Windar Merchandising Inc
08.2021 - 04.2022
Customer Solutions Specialist
Rogers Communications
06.2021 - 09.2022
Dealership Advisor
Concentrix
01.2021 - 07.2021
Crew Member
McDonald's
08.2018 - 01.2020
Diploma - Social Service Worker
Fleming College
High School Diploma -
Chavara International School
- AODA Customer Service Training, 05/01/21, Present
- Emotional Intelligence Practitioner Cert (ACCREDITED), 05/01/21, Present
- Online training Initiative to address Human trafficking, 01/01/21, Present
- Intersection of Sexual Violence and Domestic Violence Course - (OAITH), 01/01/21, Present
- Risk Assessment and Safety Planning- (OAITH), 01/01/21, Present
- Risk Assessment and Safety Planning with Infants, Children and Youth - (OAITH), 01/01/21, Present
- Sexual Violence, the Law and Legal Options for Survivors-(OAITH), 01/01/21, Present
- Technology and Safety Planning- (OAITH), 01/01/21, Present
- Mind Control - Managing Mental Health during COVID 19, 01/01/21, Present
- Cannabis and Youth - Certificate for Youth workers, 01/01/21, Present
- WHIMS Certificate, 01/01/21, Present
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