Cam Nhung Nguyen
Markham,Ontario
Summary
Accomplished education worker with more than 3 years experience within secondary and post-secondary environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Takes pride in creating supportive environments and encouraging positive interactions. Proven professional and self-starter with excellent communication skills.
Overview
4
4
years of professional experience
Work History
Education Credential Specialist - China SEA Team
ApplyBoard Inc
12.2022 - 12.2023
- Moderate SEA applications to all markets including US, UK, Australia, Canada and support China applications if needed
- Develop training materials on admission procedures from submission to visa application stage
- Instruct other team members and outsourcing team in partnership school admission procedures
- Review academic credentials, standardized test results, language proficiency scores and other documentations to ensure student eligibility for desired programs
- Provide advisement to students on alternative program options that meet their interests and educational backgrounds
- Submit quality applications on behalf of our students, follow up with the applications until admission decisions, assist students in meeting enrollment conditions and resolve any uncertainties
- Work with partnership schools and recruiters to resolve application issues
- Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes
Education Credential Specialist - Requirement Team
ApplyBoard Inc.
03.2022 - 12.2022
- Research and document admission requirements and education credentials for partnership school programs
- Respond to internal inquiries regarding admission requirements, including advice on applicant eligibility for admission and re-direct applicants to alternative programs if needed
- Create new knowledge base articles and review accuracy of the existing one
- Conduct meetings and maintain communication channels with partner schools to clarify program admission requirements and other additional requested documentation
- Analyze all cancellations/rejections and provide an action plan to increase acceptance rate
- Provide ideas about how to maximize accuracy and response times
- Analyze the impact of inaccurate admission requirements and documenting lessons learned
Student Counselor
Urban International School
01.2021 - 03.2022
- Assist prospective students with admission procedure and visa/ study Permit application
- Counsel and build customized study plan for current students and their parents to match their requirements for desired University/ College programs inside and outside Canada
- Support senior students with post secondary application and admission procedure through OCAS or UCAS and others
- Organize school events such as graduation day, orientation day, etc
- Follow up with student fees paid, outstanding offers and partial fee payments and report to manager in order to arrange student schedule
- Daily administration tasks such as invoicing, tracking payment, supporting documents such as Letter of Enrollment
- Maintain and update information in the student information records as both electronic files and papers (qualifications, english results, missing documents, secondary school transcripts)
Peer Tutor
Humber College Institute Of Technology & Advanced
10.2019 - 05.2020
- Support students by identifying, addressing specific concerns.
- Assist individual students with studying for quizzes and tests.
- Coach students through academic challenging material with positive reinforcement and encouragement.
- Tutor through both online and one-on-one in person student.
Education
Graduate Certificate - Global Business Management
Humber College Institute of Technology & Advanced
Toronto, ON12.2020
Bachelor of Arts - Law
Vietnam National University
Hanoi, Vietnam06.2018
Skills
- Customer Satisfaction
- Microsoft Office Suite
- CRM
- Detail-oriented
- Second Language: Vietnamese
- Communication Skill
- Problem Solving
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Education Credential Specialist - China SEA Team
ApplyBoard Inc
12.2022 - 12.2023
Education Credential Specialist - Requirement Team
ApplyBoard Inc.
03.2022 - 12.2022
Student Counselor
Urban International School
01.2021 - 03.2022
Peer Tutor
Humber College Institute Of Technology & Advanced
10.2019 - 05.2020
Graduate Certificate - Global Business Management
Humber College Institute of Technology & Advanced
Bachelor of Arts - Law
Vietnam National University
Similar Profiles
DHIVYA LAKSHMANANDHIVYA LAKSHMANAN
Program/Application Coordinator at ApplyBoard IncProgram/Application Coordinator at ApplyBoard Inc
SUMRA SUMANSUMRA SUMAN
Partner Client Manager at ApplyBoard IncPartner Client Manager at ApplyBoard Inc
Juhi PatleyJuhi Patley
Application Decision Specialist at ApplyBoard India Pvt. Ltd.Application Decision Specialist at ApplyBoard India Pvt. Ltd.