Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Patricia Ann Naval

Toronto,ON

Summary

Committed and highly motivated education industry practitioner with seven years of experience and knowledge in international credential assessment, database building and maintenance, administrative tasks, and customer service. Comes with an excellent academic track record and proven ability to work well with a diverse team. A firm believer that knowledge is power.

Overview

7
7
years of professional experience

Work History

Education Credential Specialist

ApplyBoard
04.2021 - 06.2025
  • Consistent Top Performer: Consistently maintained a quality score of 98% or higher and surpassed established productivity targets, demonstrating a strong commitment to excellence and efficiency.
  • Admissions Research & Policy Compliance: Conducted research and documentation of thousands of admission requirements and hundreds of partner institutions and international education credentials for new and existing programs, ensuring alignment with institutional policies and standards.
  • Cross-functional Communication & Support: Responded promptly to internal inquiries, collaborated with teams to address school rejections/cancellations, and developed action plans to support resolution.
  • Process Improvement & Documentation: Analyzed the impact of inaccurate admission data, proposed solutions to improve accuracy and response times, documented lessons learned, and implemented new procedures to enhance workflow.
  • Knowledge Management & Reporting: Created and maintained knowledge base articles, collaborated with the KB team to ensure accuracy, and produced regular progress reports to track project goals and deadlines.
  • Team Leadership & Task Management: Led the onboarding and provided ongoing support to newly hired team members and Coordinators, while efficiently managing task organization and prioritization aligned with business objectives. Took initiative in launching the Australia Market for the Requirements team, developing a comprehensive education system training guide and contributing to the successful build and publication of over 30 schools.

Education Credential Coordinator

ApplyBoard
02.2020 - 04.2021
  • Consistent Top Performer: Consistently maintained a quality score of 98% or higher and surpassed established productivity targets, demonstrating a strong commitment to excellence and efficiency.
  • Data Management & Reporting: Efficiently entered admission requirements of over 100 partner schools into the database and composed detailed reports on ongoing projects, ensuring that goals and deadlines were consistently achieved.
  • Program Development & Research: Assisted in researching, documenting, and updating admission requirements for both new and existing programs, as well as investigating education systems and curricula across different countries including 20 target markets.
  • Team Support & Operational Efficiency: Supported the supervision and training of new team members, evaluated current processes to enhance work efficiency, and handled varied content-related tasks based on business needs, effectively organizing and prioritizing tasks.

Office Administrator

Anderson College
04.2019 - 10.2019
  • Team Coordination & Oversight: Coordinated and reviewed the work of various staff handling word processing tasks to ensure accuracy and efficiency.
  • Data Management: Accurately input over a hundred of confidential student information into school data systems (Campus Login and NOVA).
  • Records & Documentation: Collected and recorded student fees, and prepared official documents such as Confirmations of Enrolment and Letters of Completion upon request.

International Student Assistant

Niagara College
04.2018 - 12.2018
  • Frontline Support & Client Service: Served as the first point of contact, providing accurate information and responding promptly to inquiries from over 20 students daily
  • Problem Solving & Collaboration: Contributed innovative ideas and collaborated with team members to solve complex challenges and improve service delivery and workplace culture.
  • Intercultural Communication: Demonstrated strong understanding and sensitivity in navigating diverse cultural contexts, ensuring effective and respectful communication with students and colleagues

Education

Postgraduate Certificate - Hospitality And Tourism Management

Niagara College
Niagara-on-the-Lake, ON
01-2019

Post Graduate Certificate - International Business Management

Niagara College
Niagara-on-the-Lake, ON
05-2018

Bachelor of Science - International Hospitality Management

De La Salle - College of Saint Benilde
Manila, Philippines
12.2016

Bachelor's Degree - International Hotel Management

Vatel International Business School
France
12-2016

Skills

  • Professional/Technical: Office and Google Suites, Adobe Acrobat, Basecamp, FrontApp, Jira Ticketing System, Confluence, Database Building and Research
  • Personal Skills: Quick learner, Analytical skills, Attention to detail, Multitasking, Organization, and Customer relations

LANGUAGES

Tagalog
Native or Bilingual
English
Full Professional

Timeline

Education Credential Specialist

ApplyBoard
04.2021 - 06.2025

Education Credential Coordinator

ApplyBoard
02.2020 - 04.2021

Office Administrator

Anderson College
04.2019 - 10.2019

International Student Assistant

Niagara College
04.2018 - 12.2018

Postgraduate Certificate - Hospitality And Tourism Management

Niagara College

Post Graduate Certificate - International Business Management

Niagara College

Bachelor of Science - International Hospitality Management

De La Salle - College of Saint Benilde

Bachelor's Degree - International Hotel Management

Vatel International Business School

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Patricia Ann Naval