Camille Gallardo
Tracy
Summary
Detail-oriented professional with extensive experience in service coordination, eligibility determination, and client support. Proven track record of managing complex scheduling, maintaining regulatory compliance (including HIPAA), and streamlining billing processes in fast-paced environments. Bilingual in English and Spanish with a commitment to issue resolution and positive customer experiences.
Overview
5
5
years of professional experience
Work History
SERVICE COORDINATOR
Sabah International
Pleasanton
03.2024 - Current
- Manage a dynamic dispatch board to schedule preventative maintenance and emergency calls, ensuring zero backlogs.
- Analyze completed work orders for technical accuracy and completeness to facilitate one-day billing processing.
- Execute material requisitions and prepare subcontract work orders, including quotes and deficiency tracking.
- Maintain updated customer databases, tracking contract information and site-specific details.
- Sciens Building Division
ELIGIBILITY SPECIALIST
Dmc Insurance Administrators
Pleasanton
04.2023 - 03.2024
- Determined applicant eligibility for benefits by researching case histories, legal statutes, and codes.
- Verified sensitive identity documents and managed confidential patient files in strict compliance with HIPAA regulations.
- Reconciled retroactive health benefits by processing contributions and month-end balances.
- Collaborated across departments to ensure the accurate and timely processing of complex economic assistance applications.
SERVICE COORDINATOR
Diablo Plumbing
Pleasanton
05.2021 - 04.2023
- Served as central point of contact for commercial vendors and large-scale projects, facilitating contract execution and communication.
- Directed field team of 14 technicians, coordinating daily schedules, reroutes, and emergency updates to ensure timely service delivery.
- Audited technician reports, verifying credit card receipts and monthly vehicle inspections for compliance and accuracy.
- Managed accounts receivable, processed large daily deposits, and matched purchase orders with invoices.
Education
High School Diploma -
Granada High School
Livermore, CA06-2015
Skills
- Project Coordination
- Resource Scheduling
- Strategic Dispatching
- HIPAA Regulations
- Contract Administration
- Accounts Receivable
- Billing Accuracy
- Database Management
- Application Assessment
- Bilingual (English/Spanish)
- Telephone Etiquette
- Conflict Resolution
- Internal/External Correspondence
Core Skills
Strategic Dispatching, Resource Scheduling, Project Coordination, HIPAA Regulations, Contract Administration, Accounts Receivable, Billing Accuracy, Bilingual (English/Spanish), Telephone Etiquette, Conflict Resolution, Application Assessment, Database Management, Internal/External Correspondence
Timeline
SERVICE COORDINATOR
Sabah International
03.2024 - Current
ELIGIBILITY SPECIALIST
Dmc Insurance Administrators
04.2023 - 03.2024
SERVICE COORDINATOR
Diablo Plumbing
05.2021 - 04.2023
High School Diploma -
Granada High School