Camille Caulk
Sacramento
Summary
Dynamic leader with a proven track record at Dual Expression Media Agency, adept in operations management and customer service. Excelled in staff training, enhancing team performance, and fostering client relationships, significantly boosting customer satisfaction. Skilled in strategic planning and decision-making, achieving efficient business processes and positive financial outcomes.
Overview
12
12
years of professional experience
Work History
Manager
Tower Cafe
05.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Owner
Dual Expression Media Agency
05.2022 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Lead Bar
Nugget Markets
07.2013 - 07.2015
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with the kitchen team to develop successful food pairings for featured drinks, enhancing the guest dining experience.
Education
High School Diploma -
Franklin High School
Elk Grove, CA06-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Relationship building
- Strategic planning
- Staff management
- Operations management
Timeline
Owner
Dual Expression Media Agency
05.2022 - 01.2024
Manager
Tower Cafe
05.2015 - Current
Lead Bar
Nugget Markets
07.2013 - 07.2015
High School Diploma -
Franklin High School
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