Camilla Fantappiè

• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Completed bi-weekly payroll for employees.
• Gathered, evaluated and summarized account data in detailed financial reports.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Provided professional services and support in a dynamic work environment.
• Passionate about learning and committed to continual improvement.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence and building strong relationships.
• Managed filing system, entered data and completed other clerical tasks.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Supported management by processing invoices and documents with consistent on-time delivery.

• Performed routine maintenance on baking equipment to maintain optimal functionality and prevent downtime during peak hours.
• Prioritized helping customers over completing other routine tasks in store.
• Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
• Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
• Responded to customer calls and emails to answer questions about products and services.

• Pianificazione budget mensili e orario del personale

• Sistemazione punto vendita e riassortimenti magazzino

• Visual Merchandising

• Gestione delle controversie con i clienti

• Responsabilità di cassa

• Responsabilità dei versamenti dell'incasso in banca

• Gestione del venduto

• Referente per il titolare

• Sistemazione del punto vendita e riassortimento magazzino

• Assistenza e gestione del cliente in fase di vendita

• Responsabilità di cassa

• Visual Merchandising

• Promozione di tessera viaggi incentivata ad un secondo colloquio per previdenza pensionistica
• Adaptable and proficient in learning new concepts in the two weeks course provided