Summary
Overview
Work History
Education
Skills
Timeline
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Cameron Willox

Chesley,ON

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

11
11
years of professional experience

Work History

Technical Support Representative

Wightman
05.2023 - Current
  • Improved customer satisfaction by providing timely and accurate technical support for various telecom issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.

Technician

Wightman
03.2017 - 01.2023
  • Installation and repair of residential and business FTTH Internet, Phone and IPTV products.
  • Installation and repair of residential and business Copper Internet, Phone and IPTV products.
  • Installation and repair of Wightman provided Hosted phone systems
  • MDU construction providing fiber to the unit overbuilds

Technician

Bell Canada
01.2013 - 03.2017
  • Installation and repair of GPON fiber optic internet, phone and IPTV products.
  • Installation and repair of copper internet, phone and IPTV products.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

High School Diploma -

Orangeville District Secondary School
Orangeville, ON

Skills

  • Technical Troubleshooting
  • Desktop support
  • Technical documents comprehension
  • Issue Troubleshooting
  • Time Management
  • Multitasking
  • Problem-solving aptitude
  • Excellent Communication
  • Analytical Thinking

Timeline

Technical Support Representative

Wightman
05.2023 - Current

Technician

Wightman
03.2017 - 01.2023

Technician

Bell Canada
01.2013 - 03.2017

High School Diploma -

Orangeville District Secondary School

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Cameron Willox