Cameron Westhaver
Halifax
Summary
Dynamic Senior Customer Service Representative with Northview Consulting LTD, skilled in project management and VoIP administration. Proven track record in enhancing customer loyalty through effective problem resolution and team collaboration. Adept at training documentation and simplifying complex concepts for diverse audiences, ensuring high-quality service delivery and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Northview Consulting LTD
Halifax
08.2019 - Current
- Met departmental standards for production and quality, and contributed to strategies and databases used team-wide.
- Worked collaboratively across disciplines to meet customers' needs and build effective solutions.
- Investigated service and product issues and documented resolution to improve team knowledge base.
- Coordinated resolutions for advanced customer problems and implemented actions to maintain customer loyalty and correct both singular and repetitive issues.
- Educated team members on proper handling of different types of requests and common customer problems.
Managed Services Administrator (VoIP)
Rogers Communications
Halifax, NS
04.2016 - 08.2019
- Led migration project of all clients from legacy Asterisk platform to MetaSwitch (22K+ end points).
- Oversaw all VoIP installations and provisioning for Atlantic Canada.
- Installed, maintained, and monitored VoIP server physically in Atlantic Data Centre.
- Involved with day to day data centre operations, server administration, networking, and deskside support outside of VoIP environment as needed
Education
College Diploma - Computer And Information Systems
CompuCollege
Halifax, NS06-2011
Skills
- Project management
- VoIP/SIP administration
- Microsoft server administration
- Training documentation author
- Detail orientated
- Collaborative team player
- Able to explain complicated concepts to a general audience
- Adapted to hybrid working schedule
Certification
- A+ (2011)
- MetaSwitch Platform Administration (2018)
References
References available upon request.
Timeline
Senior Customer Service Representative
Northview Consulting LTD
08.2019 - Current
Managed Services Administrator (VoIP)
Rogers Communications
04.2016 - 08.2019
College Diploma - Computer And Information Systems
CompuCollege
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