Javal Chavda
Business Analyst
Toronto,Canada
Summary
A talented professional is considered a knowledgeable leader and dedicated problem solver. Brings 6+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Senior Customer Service Representative
Circle K
Toronto, ON
11.2021 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Daily progress report preparation in MS Office(Excel, Word, Outlook, etc.,)
- Responded to customer requests for products, services and company information.
- Resolve average of 90+ inquiries in any given week, exceeding weekly targets 50%. Consistently meet performance benchmarks in all areas (speed, accuracy, volume)
- Working in collaboration with software, marketing, and executive will ensure that team members were properly managed.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Project Assistant
Income Tax Department, Government of India
, Gujarat, IN
02.2015 - 03.2021
- Identified problems during daily work inspections and addressed concerns
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Prepared financial statements and activity reports and completed company’s annual audits within expected timeframes.
- Weekly and monthly progress reports with help of software like MS Office (Excel, Word, projects, Outlook, etc.,)
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Education
Post-Degree Certificate - Project Management
Centennial College
Toronto, ON 05.2022 - 12.2022
Post-Degree Certificate - Human Resources Management
St. Clair College
Windsor, ON 05.2021 - 12.2021
Bachelor of Arts -
Gujarat University
Gujarat, IN 05.2015 - 05.2018
Associate of Science - Electronic And Communication Engineering
L. J. University
Gujarat, IN 04.2012 - 03.2015
Skills
Project planning and development
Advanced problem solving
Communication skills
Time management
Microsoft Project
Analysis skills
Marketing
Budget administration
Strategic planning
Project Management
Business administration
Leadership
Team Lead
Volunteering
- Developed new designs to drive competitive industrial growth
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Visited different locations to assess current conditions and draft initial project plans
- Balanced costs, quality, and performance demands to achieve project objectives.
Accomplishments
- Agile Development
- Business Analysis
- Emergency First AID and CPR/AED
- Ontario Security License
Project
International Project and Response | Nov-2022
- Conducted survey and quantitative analysis to understand customer sentiment and purchasing trends; presented recommendations to Senior Consultant at McKinsey and Co.
Timeline
Post-Degree Certificate - Project Management
Centennial College
05.2022 - 12.2022
Senior Customer Service Representative
Circle K
11.2021 - Current
Post-Degree Certificate - Human Resources Management
St. Clair College
05.2021 - 12.2021
Bachelor of Arts -
Gujarat University
05.2015 - 05.2018
Project Assistant
Income Tax Department, Government of India
02.2015 - 03.2021
Associate of Science - Electronic And Communication Engineering
L. J. University
04.2012 - 03.2015