Currently working towards obtaining a certificate for Massage Therapy. Seeking to obtain a part-time position to advance my customer service skills.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Provincial Vaccine Contact Centre
2021.07 - 2023.09
Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Performed data entry tasks into various computer systems accurately and promptly.
Performed outbound calling campaigns to promote new products or services.
Cashier Supervisor
Parkway Honda
2020.11 - 2021.06
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Resolved customer complaints professionally in accordance with company policy.
Provided leadership during times of organizational change or crisis situations.
Resolved customer complaints and issues promptly, maintaining a positive image.
Receptionist
City Life Realty Ltd
2019.07 - 2020.08
Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Verified visitors' identification cards before allowing access to the building.
Maintained an organized filing system of confidential client information in accordance with company policy.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Optometrist Assistant
Kodak Lens Toronto Eyecare
2018.06 - 2019.08
Greeted patients upon arrival at the office and provided them with the necessary forms to complete their visit.
Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories.
Performed administrative duties such as scheduling appointments and maintaining patient records.
Provided information on lens types, frame styles and materials, lens coatings, and accessories.
Cashier/Merchandiser/Technician
Shoppers Drug Mart
2016.08 - 2018.01
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Greeted customers and answered any questions they had about the store's products and services.
Education
Sutherland-Chan School of Massage
07.2024
Bachelor’s Degree in Kinesiology -
York University
07.2024
Skills
Quick Learner
Communication Skills
French
Reliability
Honesty
Cooperation
Teamwork
Leadership
Time Management
Efficiency
Sports Knowledge
Sports Equipment Knowledge
Accomplishments
York University – Stong College Rookie Athlete of the Year 2018
Agincourt Collegiate Institute Grade 12 Athlete of the Year 2016
References
Ken Tare, Parkway Honda Service Supervisor, (416) 605-1045
Chanthida Kong, Kodak Lens Toronto Eyecare Office Manager, (647) 671-6358
Danny Tran, Shoppers Drug Mart Assistant Manager, (647) 706-9827
Kelly Zhou, Shoppers Drug Mart Photo Lab Technician/Supervisor, (647) 502-4888
Timeline
Customer Service Agent
Provincial Vaccine Contact Centre
2021.07 - 2023.09
Cashier Supervisor
Parkway Honda
2020.11 - 2021.06
Receptionist
City Life Realty Ltd
2019.07 - 2020.08
Optometrist Assistant
Kodak Lens Toronto Eyecare
2018.06 - 2019.08
Cashier/Merchandiser/Technician
Shoppers Drug Mart
2016.08 - 2018.01
Sutherland-Chan School of Massage
Bachelor’s Degree in Kinesiology -
York University
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