Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Calvin Ku

Scarborough,ON

Summary

Currently working towards obtaining a certificate for Massage Therapy. Seeking to obtain a part-time position to advance my customer service skills.

Overview

7
7
years of professional experience

Work History

Customer Service Agent

Provincial Vaccine Contact Centre
07.2021 - 09.2023
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Performed outbound calling campaigns to promote new products or services.

Cashier Supervisor

Parkway Honda
11.2020 - 06.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Provided leadership during times of organizational change or crisis situations.
  • Resolved customer complaints and issues promptly, maintaining a positive image.

Receptionist

City Life Realty Ltd
07.2019 - 08.2020
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Verified visitors' identification cards before allowing access to the building.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Optometrist Assistant

Kodak Lens Toronto Eyecare
06.2018 - 08.2019
  • Greeted patients upon arrival at the office and provided them with the necessary forms to complete their visit.
  • Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories.
  • Performed administrative duties such as scheduling appointments and maintaining patient records.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.

Cashier/Merchandiser/Technician

Shoppers Drug Mart
08.2016 - 01.2018
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

Sutherland-Chan School of Massage
07.2024

Bachelor’s Degree in Kinesiology -

York University
07.2024

Skills

  • Quick Learner
  • Communication Skills
  • French
  • Reliability
  • Honesty
  • Cooperation
  • Teamwork
  • Leadership
  • Time Management
  • Efficiency
  • Sports Knowledge
  • Sports Equipment Knowledge

Accomplishments

  • York University – Stong College Rookie Athlete of the Year 2018
  • Agincourt Collegiate Institute Grade 12 Athlete of the Year 2016

References

  • Ken Tare, Parkway Honda Service Supervisor, (416) 605-1045
  • Chanthida Kong, Kodak Lens Toronto Eyecare Office Manager, (647) 671-6358
  • Danny Tran, Shoppers Drug Mart Assistant Manager, (647) 706-9827
  • Kelly Zhou, Shoppers Drug Mart Photo Lab Technician/Supervisor, (647) 502-4888

Timeline

Customer Service Agent

Provincial Vaccine Contact Centre
07.2021 - 09.2023

Cashier Supervisor

Parkway Honda
11.2020 - 06.2021

Receptionist

City Life Realty Ltd
07.2019 - 08.2020

Optometrist Assistant

Kodak Lens Toronto Eyecare
06.2018 - 08.2019

Cashier/Merchandiser/Technician

Shoppers Drug Mart
08.2016 - 01.2018

Sutherland-Chan School of Massage

Bachelor’s Degree in Kinesiology -

York University

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Calvin Ku