Calvin Ku
Scarborough,ON
Summary
Currently working towards obtaining a certificate for Massage Therapy. Seeking to obtain a part-time position to advance my customer service skills.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Provincial Vaccine Contact Centre
07.2021 - 09.2023
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Performed outbound calling campaigns to promote new products or services.
Cashier Supervisor
Parkway Honda
11.2020 - 06.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Provided leadership during times of organizational change or crisis situations.
- Resolved customer complaints and issues promptly, maintaining a positive image.
Receptionist
City Life Realty Ltd
07.2019 - 08.2020
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the building.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Optometrist Assistant
Kodak Lens Toronto Eyecare
06.2018 - 08.2019
- Greeted patients upon arrival at the office and provided them with the necessary forms to complete their visit.
- Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories.
- Performed administrative duties such as scheduling appointments and maintaining patient records.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
Cashier/Merchandiser/Technician
Shoppers Drug Mart
08.2016 - 01.2018
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Sutherland-Chan School of Massage
07.2024
Bachelor’s Degree in Kinesiology -
York University
07.2024
Skills
- Quick Learner
- Communication Skills
- French
- Reliability
- Honesty
- Cooperation
- Teamwork
- Leadership
- Time Management
- Efficiency
- Sports Knowledge
- Sports Equipment Knowledge
Accomplishments
- York University – Stong College Rookie Athlete of the Year 2018
- Agincourt Collegiate Institute Grade 12 Athlete of the Year 2016
References
- Ken Tare, Parkway Honda Service Supervisor, (416) 605-1045
- Chanthida Kong, Kodak Lens Toronto Eyecare Office Manager, (647) 671-6358
- Danny Tran, Shoppers Drug Mart Assistant Manager, (647) 706-9827
- Kelly Zhou, Shoppers Drug Mart Photo Lab Technician/Supervisor, (647) 502-4888
Timeline
Customer Service Agent
Provincial Vaccine Contact Centre
07.2021 - 09.2023
Cashier Supervisor
Parkway Honda
11.2020 - 06.2021
Receptionist
City Life Realty Ltd
07.2019 - 08.2020
Optometrist Assistant
Kodak Lens Toronto Eyecare
06.2018 - 08.2019
Cashier/Merchandiser/Technician
Shoppers Drug Mart
08.2016 - 01.2018
Sutherland-Chan School of Massage
Bachelor’s Degree in Kinesiology -
York University