Calvin Ku
Scarborough,ON
Summary
Currently working towards obtaining a certificate for Massage Therapy. Seeking to obtain a part-time position to advance my customer service skills.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Provincial Vaccine Contact Centre
07.2021 - 09.2023
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Performed outbound calling campaigns to promote new products or services.
Cashier Supervisor
Parkway Honda
11.2020 - 06.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Provided leadership during times of organizational change or crisis situations.
- Resolved customer complaints and issues promptly, maintaining a positive image.
Receptionist
City Life Realty Ltd
07.2019 - 08.2020
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the building.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Optometrist Assistant
Kodak Lens Toronto Eyecare
06.2018 - 08.2019
- Greeted patients upon arrival at the office and provided them with the necessary forms to complete their visit.
- Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories.
- Performed administrative duties such as scheduling appointments and maintaining patient records.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
Cashier/Merchandiser/Technician
Shoppers Drug Mart
08.2016 - 01.2018
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Sutherland-Chan School of Massage
07.2024
Bachelor’s Degree in Kinesiology -
York University
07.2024
Skills
- Quick Learner
- Communication Skills
- French
- Reliability
- Honesty
- Cooperation
- Teamwork
- Leadership
- Time Management
- Efficiency
- Sports Knowledge
- Sports Equipment Knowledge
Accomplishments
- York University – Stong College Rookie Athlete of the Year 2018
- Agincourt Collegiate Institute Grade 12 Athlete of the Year 2016
References
- Ken Tare, Parkway Honda Service Supervisor, (416) 605-1045
- Chanthida Kong, Kodak Lens Toronto Eyecare Office Manager, (647) 671-6358
- Danny Tran, Shoppers Drug Mart Assistant Manager, (647) 706-9827
- Kelly Zhou, Shoppers Drug Mart Photo Lab Technician/Supervisor, (647) 502-4888
Timeline
Customer Service Agent
Provincial Vaccine Contact Centre
07.2021 - 09.2023
Cashier Supervisor
Parkway Honda
11.2020 - 06.2021
Receptionist
City Life Realty Ltd
07.2019 - 08.2020
Optometrist Assistant
Kodak Lens Toronto Eyecare
06.2018 - 08.2019
Cashier/Merchandiser/Technician
Shoppers Drug Mart
08.2016 - 01.2018
Sutherland-Chan School of Massage
Bachelor’s Degree in Kinesiology -
York University
Similar Profiles
Sarah ShoreSarah Shore
Customer Support Specialist at Raise Limited - Provincial Vaccine Contact CentreCustomer Support Specialist at Raise Limited - Provincial Vaccine Contact Centre
Luluma ZiyaneLuluma Ziyane
Call Center Agent at Gauteng Provincial Contact CentreCall Center Agent at Gauteng Provincial Contact Centre
Shana PlanteShana Plante
Radio Operator at Provincial Radio Contact CenterRadio Operator at Provincial Radio Contact Center
Clint MurphyClint Murphy
Story Editor at Herschelle Entertainment - ZaharaStory Editor at Herschelle Entertainment - Zahara
Rouba AhmedRouba Ahmed
Dental Hygienist at Dentistry in ScarboroughDental Hygienist at Dentistry in Scarborough