Summary
Overview
Work History
Education
Skills
Volunteer experience
Refrences
Timeline
Generic

Calvin Decker

Toronto

Summary

As a results-driven professional, I strive to enhance productivity while maintaining a high standard of service delivery. Highly motivated and detail-oriented. In my 5 years as a Facility in Charge, I am well versed in various forms of customer service via phone, in person, and through email. In a high-demand tennis facility that sees approximately 300 to 400 patrons daily. It was essential to have the ability to deal with difficult clients, de-escalate various situations, and resolve customer issues in a professional manner.

Overview

7
7
years of professional experience

Work History

Yipi Student

Toronto Police service
06.2017 - 08.2017
  • Helping uniformed police and civilian staff with finding locating and sorting documents
  • Community relations/ presentations and walkthrough of community safety and neighborhood
  • Building workshops for schools about online safety and security
  • Authoring and composing Public Service Announcements to enable public access to crime prevention services
  • Neighborhood canvassing

Facility in Charge

City of Toronto(PFR)
08.2018 - Current
  • Assists recreation and facility staff with the delivery of recreational programming, the accommodation of the permit groups, and the provision of client customer service
  • Fielded many phone calls and emails daily from patrons as well as daily interactions to help remedy any problems.
  • Interacted with external software and a large database with client info to effectively reach customer satisfaction
  • Clearly and effectively explained the rules and procedures of the facilities to patrons
  • Utilized sound judgment to make pertinent decisions
  • Experience with difficult calls in a high-demand facility. Problem-solving and de-escalation methods to find fair and balanced solutions

Education

Bachelor of Arts - Actuarial Science

York University
Toronto, ON

Skills

  • Excellent interpersonal communication skills and
  • Ability to work in a cross-cultural setting
  • MS Office Suite (Word, Excel, PowerPoint)
  • General creative solutions to problems
  • Ability to handle multiple tasks concurrently
  • Dependability
  • Good organization skills
  • Teamwork
  • Workplace culture driver
  • High integrity and ethical standards
  • Data Integrity
  • Time Management
  • Reporting
  • Online Data Entry
  • Attention to Detail
  • Computer Literacy
  • Confidentiality

Volunteer experience

Seat Usher
Heron Park Baptist Church

  • Assisted in managing seating arrangements for
    large events, ensuring a smooth and efficient flow
    of attendees.


  • Guided and directed guests to their designated
    seats, providing excellent customer service and
    addressing any concerns or inquiries promptly.


  • Collaborated with event organizers and staff to
    coordinate seating plans and accommodate
    special requests, resulting in a positive and
    enjoyable experience for all attendees.

Refrences

Javaun Grant (647)-982-6559

Community Recreation Programmer
City of Toronto-Parks and Rec


John Bentley (416)-284-1741

Community Recreation Programmer

City of Toronto-Parks and Rec. 

Timeline

Facility in Charge

City of Toronto(PFR)
08.2018 - Current

Yipi Student

Toronto Police service
06.2017 - 08.2017

Bachelor of Arts - Actuarial Science

York University
Calvin Decker