Calvin Decker
Toronto
Summary
As a results-driven professional, I strive to enhance productivity while maintaining a high standard of service delivery. Highly motivated and detail-oriented. In my 5 years as a Facility in Charge, I am well versed in various forms of customer service via phone, in person, and through email. In a high-demand tennis facility that sees approximately 300 to 400 patrons daily. It was essential to have the ability to deal with difficult clients, de-escalate various situations, and resolve customer issues in a professional manner.
Overview
7
7
years of professional experience
Work History
Yipi Student
Toronto Police service
06.2017 - 08.2017
- Helping uniformed police and civilian staff with finding locating and sorting documents
- Community relations/ presentations and walkthrough of community safety and neighborhood
- Building workshops for schools about online safety and security
- Authoring and composing Public Service Announcements to enable public access to crime prevention services
- Neighborhood canvassing
Facility in Charge
City of Toronto(PFR)
08.2018 - Current
- Assists recreation and facility staff with the delivery of recreational programming, the accommodation of the permit groups, and the provision of client customer service
- Fielded many phone calls and emails daily from patrons as well as daily interactions to help remedy any problems.
- Interacted with external software and a large database with client info to effectively reach customer satisfaction
- Clearly and effectively explained the rules and procedures of the facilities to patrons
- Utilized sound judgment to make pertinent decisions
- Experience with difficult calls in a high-demand facility. Problem-solving and de-escalation methods to find fair and balanced solutions
Education
Bachelor of Arts - Actuarial Science
York University
Toronto, ONSkills
- Excellent interpersonal communication skills and
- Ability to work in a cross-cultural setting
- MS Office Suite (Word, Excel, PowerPoint)
- General creative solutions to problems
- Ability to handle multiple tasks concurrently
- Dependability
- Good organization skills
- Teamwork
- Workplace culture driver
- High integrity and ethical standards
- Data Integrity
- Time Management
- Reporting
- Online Data Entry
- Attention to Detail
- Computer Literacy
- Confidentiality
Volunteer experience
Seat Usher
Heron Park Baptist Church
- Assisted in managing seating arrangements for
large events, ensuring a smooth and efficient flow
of attendees.
- Guided and directed guests to their designated
seats, providing excellent customer service and
addressing any concerns or inquiries promptly.
- Collaborated with event organizers and staff to
coordinate seating plans and accommodate
special requests, resulting in a positive and
enjoyable experience for all attendees.
Refrences
Javaun Grant (647)-982-6559
Community Recreation Programmer
City of Toronto-Parks and Rec
John Bentley (416)-284-1741
Community Recreation Programmer
City of Toronto-Parks and Rec.
Timeline
Facility in Charge
City of Toronto(PFR)
08.2018 - Current
Yipi Student
Toronto Police service
06.2017 - 08.2017
Bachelor of Arts - Actuarial Science
York University